Please note this is a part time position, 23 hours per week including Monday, Tuesday, Thursday and Friday, with one evening a week.
The pro rata salary will be between £10,987.16 and £11,779.73 per annum

Essex Adult Community Learning is undergoing significant transformational change to further enhance customer focus, quality of service, with the views to becoming a lead provider of learning for the people of Essex and beyond.

The Customer Assistant will deliver high quality reception duties, providing information, advice and guidance to adult learners. Maintaining electronic records and processing enrolments and registrations.
The role requires excellent customer service skills, the ability to use systems to accurately record data and key information about our learners.

Key Responsibilities and Accountabilities

* Deliver high quality "first point of contact" customer services, to positively promote ACL, by efficiently handling customer enquiries and providing information, advice and guidance.
* Positively promote service activities by efficiently handling customer enquiries to provide information and advice.
* Responsible for timely and accurate processing of enrolments and registrations to deliver excellent customer service in line with defined procedures.
* Responsible for maintaining up to date, secure records on electronic systems, accurately record, monitor and tracking data onto TERMS.
* Adhere to quality assurance processes, responsible for the monitoring/recording/tracking and/or collection of all relevant documentary evidence, required for audit purposes.
* Responsible for collection, receipt and security of monies and payment systems to contribute to the effective processing of income and expenditure.
* Contribute to the management of centre accommodation, to meet specific needs of individual groups and maximise space.

Knowledge, skills and experience
* Educated to level 2 (GCSE) in Business Administration, or equivalent by experience.
* Ability to develop skills within role.
* Requirement to travel between centres as and when needed - driving license desirable.
* Good working knowledge of IT, and in particular Microsoft packages including Word, Excel and Outlook.
* Experience of accurate input of data with the ability to review, amend and produce management information.
* Experience of working in a customer-focussed environment, with good communication skills to engage with adults.
* Ability to encourage participation and engagement, ideally with Adult learners.

Qualification certificates should be brought to interview.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://www.workingforessex.com/benefits

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.