An Exciting opportunity for a Customer Feedback Coordinator, taking responsibility for the overview and monitoring of customer feedback within the organisation.

The successful candidate will be proactive, highly motivated and a enthusiastic individual who possess strong negotiating and problem-solving skills with the ability to understand and assess complex information.

Experience will include:

• Minimum of 3 years’ experience of working within a Customer Service environment dealing with complaints investigation within Childrens Social Care and Corporate Complaints.
• Experience of supervising employees and allocating workloads
• Well organised with a positive and flexible approach to working under pressure and adapting to changing priorities and work demands
• Excellent customer service with good communication and listening skills

For an informal discussion, please contact Tracy Causer on 569 6484.

Previous applicants need not apply.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.

Hours

37 hours per week

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

This advert will close as soon as sufficient applications are received. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

Supporting documents
Personnel Specification
Job Description
Information for Applicants