Please note this is a 6 month, fixed term contract / secondment opportunity.

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We're immensely proud of our flexible working options.

ECC Technology Services is focused on ensuring current and future investment in technology maximises the opportunity to support ECC in meeting its strategic goals.
To achieve this Technology Services are undertaking a major transformation programme which will create the conditions where employees, residents and businesses can collaborate, innovate and thrive.
We are looking to recruit passionate and experienced IT Professionals to assist in the design and delivery of technical services enabling us to deliver outstanding outcomes and experiences enabled by modern, connected technology.

What's in it for you

* Make an impact on the lives of residents in Essex
* Be a part of a new forward-thinking Technology Services Team in local government
* Engage directly with customers, suppliers and stakeholders to design and deliver meaningful, measurable technology change
* Numerous development opportunities
* Chance to work alongside/within other teams within Technology Services
* An excellent benefit packages. More information can be found via https://www.workingforessex.com/benefits

Knowledge, Skills and Experience

* Educated to A Level or equivalent in experience in a relevant subject
* Hold ITIL accreditation or equivalent professional qualification.
* Able to demonstrate previous experience in a Service Fulfilment role preferably working within a large local authority or with a private sector organisation delivering public sector services.
* Be able to follow agreed procedures to maintain the quality and consistency of the service, enhancing customer experience and maintaining high levels of satisfaction.
* Demonstrate a track record of working within effective teams delivering high quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use.
* Good written and verbal communication skills.
* Excellent customer service skills

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.