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Operations Manager

London Borough of Richmond upon Thames and London Borough of Wandsworth
Richmond upon Thames, London (Greater)
£35,246 - £42,710 (pro rata) depending on skills
Closing date
30 Jul 2021

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Leisure and Culture, Culture
Job role
Contract Type
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The Role

  • Do you thrive on managing and leading teams in a fast-moving dynamic environment?
  • Are you passionate about operational venue management?
  • Do you have extensive experience of managing complex cultural public buildings?

If you answered yes, we want to hear from you.

We have an exciting opportunity to join our team at Orleans House Gallery as an Operations Manager to cover maternity leave. This post is fixed term until 01/01/2021 with the potential to extend depending on service need.

Who we are:

We make arts in Richmond accessible - where people feel empowered to be creative - they share, do, see, make and create as part of their everyday lives. 

What they produce is relevant for Richmond and West London and contributes something new to London and UK culture. We aim to connect people through culture - and across current barriers. We want to build a new way of doing things in west London and we want people who can help us forge that path.

Based at the listed Orleans House Gallery on Twickenham Riverside the team is responsible for a range of creative projects that involve the public in the heart of the programme. As well as management of the heritage site and three exhibition spaces, we deliver a number of high profile festivals including the Richmond Literature Festival, alongside strategic projects to enhance arts in the borough.

We are working to increase the spread and the impact of our services, building a more diverse audience and using high quality art and culture to realise new revelations. The experiences we create are personal and collaborative with moments of ‘astonishment’ ‘reflection’ ‘discovery’ and ‘surprises’. If we can’t do it well - then we don’t.

We are especially interested in people who have brought significant change and improvements to places they have worked, those who are willing to try new things and will help us to deliver unexpected and innovative new services for the public.

Our ambitions include making culture which could only come from Richmond, but says something new about the borough, forging new alliances, and bringing in people from across the borough to be part of the creative process.

You will:

  • Ensure efficient, effective and safe management of the historic site and all our operations across our programmes.
  • Lead a team of 5 FTE staff, responsible for the safe operational management of the service and the venue. 
  • Manage budgets and financial targets, and where required make operational and service changes to meet financial restrictions. 
  • Manage existing systems and processes, and where required, provide the methodology and develop new systems, applying Council systems and best practice approaches. 
  • Oversee the strategic approach, day to day management of income generation, ensuring we maximise opportunities and customer care standards are relevant.
  • The full team consists of 15 full time equivalent staff, working with a team of casual events staff, contracted artists and a significant volunteer force.
  • You will work closely with staff from across the council, members, partners, members of the public and outside organisations.

About you:

  • You will have knowledge of current best practice in operational cultural venue management, along with experience of managing significant or complex venues (annual visitors of 30,000 plus). 
  • You will have the ability to share good practice, coaching others through the details of operational management, the development design and use of processes.
  • You can adapt operational management to a historic or cultural service/or existing experience.
  • You will be experienced in managing and leading teams in a fast-moving dynamic environment. 

The Arts Service has been reviewed, and as a result we are advertising a number of new posts within a newly designed structure. This comes after the completion of a HLF project to restore renovate and rebuild our main HQ at Orleans House Gallery.

How to apply:

Please submit your CV, complete a short questionnaire and a supporting statement addressing how you meet the requirements of this role. If you are having difficulty in applying online, please contact the Recruitment Team on 0208 871 8825 or to see if we can offer alternative arrangements for you to apply.

Why choose us:

In return, we can offer you working arrangements that will enhance your work-life balance, including a generous holiday allowance of 31 days (pro rata) plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

(COVID-19) - information for job applicants

Given the ongoing situation, we have not set a closing date for this job vacancy. We are unable to currently advise when interviews will be arranged. We feel that this is the correct and responsible decision to make in these exceptional circumstances in view of: 

• increased demand on the time of the council staff in response to the pandemic

• the need to support more vigilant public health measures. 

We appreciate that applicants will want further information. However, as this is an unprecedented situation, arrangements for undertaking these interviews will require careful consideration. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

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