Be Independent are a City of York council service focused on assisting customers to live independently in their own homes. We provide a support and response service, visiting customers in their own homes to regularly review their needs or to respond to emergencies, and offering signposting to services local to their area.

The Control practitioner’s role is to be the first point of contact for our customers. They speak to those who need assistance via our response service, assessing their immediate needs and liaising with response practitioners to react appropriately to the customer’s situation. Using their professional judgement and an understanding of the underlying issues, they provide information and reassurance to the customer, often under stressful conditions.

Control Practitioners must be focused, calm, have excellent listening and communication skills, and understand customer needs.

Control practitioners work on a rolling rota basis. Night Practitioner involves some lone working.

This post is 27.56 hours per week comprising of an 8 week rolling rota. 3 shifts on & 5 shifts off each shift is 10.5h - 9pm – 7:30am.

This is a fixed term contract until 31 March 2021 based at the Be Independent – Control Room.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express him/herself fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

For further information or an informal discussion please contact: Marion Barclay or Jakub Suszczewski, Response Manager, Tel: 01904 645000.

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

Closing date:  Monday 15 June 2020 at 12 midnight

Interview date:  Week commencing Monday 22 June 2020

Job Description