Utility Liaison Officer

Kensington and Chelsea, London (Greater)
£31,434 - £34,986 per annum
03 Jul 2020
12 Jul 2020
Job role
Contract Type
Full time

About Us:

Celebrating and preserving the unique cultural and environmental character of the borough is a major focus of this department, which includes Planning and Borough Development, Transport and Highways, Libraries, Environmental Health, Community Safety and Cleaner, Greener and Cultural Services.

Kensington and Chelsea is one of London’s most vibrant and densely populated boroughs, with a multitude of beautiful buildings, museums and parks.  The planning team ensure any new building projects are undertaken with consideration to our residents, as well as our skyline. 

If you are passionate about the environment, and the support services required to keep it safe, clean and green, take a look at our vacancies and join our dedicated team.

The Role:

The Network Management team in Royal Borough of Kensington and Chelsea is one of the country’s leading authorities in managing street and road works and your role within the team will be integral in making sure all planned works are co-ordinated effectively and that all associated fees are recovered from the utility companies. 

You will be responsible for regularly reviewing system performance, running reports and liaising with colleagues to identify any issues or enhancements that may be needed. You will also need to regularly engage with the system suppliers.

You will also be responsible for agreeing all relevant inspection and permit fee charges with utility companies including resolving disputes which will be evidence based driven. 

For more information about the role, please see the full Job Description

About You:

We need a highly motivated individual who has a proven track record in managing Street Works databases and associated IT systems. Ideally this will include a knowledge of Confirm and the Department of Transports new Street Manager system for managing road works.

You should have excellent communication skills and have the ability to prioritise work to meet tight deadlines.  

Applicants should have a knowledge and understanding of the New Roads and Street Works Act 1991, Traffic Management Act 2004 and the Highways Act 1980. 

Role Requirements:

You will be responsible for managing and maintaining the Councils street works gazetteer and ensure it is kept up to date and submitted to Geoplace on a monthly basis. This will also include Identifying and correcting any errors in validation. 

You will manage the Street Works register and engage with the system supplier regularly regarding upgrades, issues and enhancements and will also be lead on the implementation of the Street Manager system which will also include ongoing monitoring and engagement with the Department of Transport to discuss potential enhancements to the system.

You will manage the defect reinstatement process, including escalations, ensuring all notifications are sent within the agreed timescales and where applicable works in default are carried out and recharged accordingly. This will require extensive engagement with utility representatives and their contractors 

You will lead on the financial control of all related street works charges and fees including permit application fees, Section 74 overrun charges, sample and defect fees, ensuring any disputes are settled and invoiced accordingly. 

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.