Service Development Officer - Fixed Term

Greenwich, London (Greater)
£33.948 - £36.711
13 Jul 2020
26 Jul 2020
Job role
Contract Type

Housing Inclusion Service

Service Development Officer – PO2

1-Year Fixed Term Contract

The Royal Borough of Greenwich’s Housing Inclusion & Support Service is on a mission to become one of the top service providers in housing support and homelessness prevention. As part of this continuous improvement journey, we want to ensure that the customer experience, in addition to the access and delivery of housing service provision to prevent homelessness are exemplary.

We are seeking motivated people, who like a challenge, have a commitment to housing and want to help us deliver excellent services.

An exciting opportunity has arisen for an exceptional candidate for a Service Development Office within the Performance & Development Team. The role includes overseeing the statutory homelessness reviews from housing applicants, formulating high level performance management reports, as well as having a proficient understanding, knowledge and experience of using Excel and Housing IT systems.

The successful candidate will need to be flexible, be able to work to deadlines and under pressure.  You will work with the Team Leaders and Managers to undertake quality assurance audits, monitor performance targets and implement plans and initiatives to improve the outcomes for current and future service users. 

You will have a good understanding of housing and homelessness legislation to be able to build strong and constructive relationships with colleagues, partners and key stakeholders. You will have an understanding of General Data Protection Regulations (GDPR) including Subject Access Requests (SAR) and the ability to respond to Freedom of Information (FOI) requests.

You will possess excellent verbal, written communication, and organisational skills

You will have excellent verbal, written and oral communication skills and a willingness to work to support the service objectives.

We are looking for someone who is conscientious, adaptable and keen to join an innovative team to make a positive difference and drive the service forward whilst also making a difference in the lives of those vulnerable residents who need help, support and assistance. 

If you would like to discuss the role in further detail, please contact Donnine Facey. E-mail address:

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

All vacancies close at midnight unless otherwise stated

This opportunity has recently been advertised as an opportunity for current RBG employees (internal only advertising). Applications received during the internal advertising period have been considered and processed. If you were interviewed for this position via an application to this job advertisement during the internal advertising period, any further application will not be shortlisted.

Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.

This role requires a Basic DBS.

This opportunity has recently been advertised. Applications received during the last advertising period have been considered and processed. If you were interviewed for this position, any further application will not be shortlisted.