Housing Inclusion Officers - Permanent

Greenwich, London (Greater)
£31.548 - £33.291
15 Jul 2020
26 Jul 2020
Job role
Contract Type
Full time

Housing Inclusion Service

Housing Inclusion Officer – SO2


The Royal Borough of Greenwich’s Housing Inclusion & Support Service is on a mission to become one of the top service providers in housing support and homelessness prevention. As part of this continuous improvement journey, we want to ensure that the customer experience, in addition to the access and delivery of housing service provision to prevent homelessness are exemplary.

We are seeking motivated people, who like a challenge, have a commitment to housing and want to help us deliver excellent services.

An opportunity has arisen for exceptional candidates as a Housing Inclusion Officer excellent and demonstrable knowledge and understanding of the duties, required by the Homelessness Reduction Act 2017.

There are several vacancies available. In this role, you will carry out holistic assessments of need for customers with housing issues, as well as homelessness assessments within statutory time frames. You will carry out comprehensive assessments, whilst also identifying needs and risks. In addition, you will assist with the provision of support services, including to people with multiple needs and people with challenging behaviour.

We are looking to recruit a strong, versatile officer, that has excellent negotiation and customer care skills. The postholder will ensure that service targets are met.

We are also looking for someone who is conscientious, adaptable and keen to join an innovative team to make a positive difference and drive the service forward whilst also making a positive difference in the lives of those vulnerable residents who need help, support and assistance. 

We would expect that you will be able to achieve the standards as set out within our staff values. 

The successful candidate will be an excellent communicator, have a good knowledge of problems and solutions related to customers experiencing homelessness.

For more information or to discuss this role, please contact Martha Khanu. E-mail address: martha.khanu@royalgreenwich.gov.uk.



Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

This role requires a Standard DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974)

All vacancies close at midnight unless otherwise stated

A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.

This opportunity has recently been advertised as an opportunity for current RBG employees (internal only advertising). Applications received during the internal advertising period have been considered and processed. If you were interviewed for this position via an application to this job advertisement during the internal advertising period, any further application will not be shortlisted.

Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.