IT Portfolio Management Office Manager

Kensington and Chelsea, London (Greater)
£48,800 - £66,000 per annum
11 Sep 2020
17 Sep 2020
Job role
Contract Type
Full time

About Us:

Our support services help the whole council work to the best of their ability. They include the Council's Customer Access department, Human Resources, IT, Financial Management, Corporate Property, Audit, Fraud, Risk and Insurance.

We aim for excellence in these services as they will in turn benefit the community we serve. 

The Role:

  • We are looking for an experienced PMO professional to run the IT Portfolio Management function in the Bi-Borough IT service, covering both Westminster Council and the Royal Borough of Kensington and Chelsea.
  • This is a small but high-profile team sitting within Enterprise IT Governance that is responsible for ensuring that IT portfolio planning, governance and execution is managed effectively to support our significant investment in IT.
  • The role will help to drive the bedding-in of new IT project and portfolio management processes, tools, and ways of working. As such it is as much about change management and capability maturity as it is about operational management.
  • You will be joining the Bi-Borough IT function at an exciting time and helping to deliver IT change that enables our transformational digital agenda
  • The IT Portfolio will typically have anything from 50-60 active projects, ranging in value from a few tens of thousands to several million.

For more inforamtion on the role, please see the Job Description

About You:


  • To be successful in the role you will be an experienced PMO manager with direct experience of developing an IT Portfolio Management function and also have hands-on experience delivering IT projects and programme. 
  • Minimum 5 years’ experience in roles within an IT Portfolio Management office and minimum 5 years’ experience managing projects at a level to be confident instructing, guiding and challenging project managers.
  • Deep understanding of the role and value of a Portfolio office, the service offering, typical operating models, capability maturity curve, etc and appropriateness to specific organizational type and working practices.
  • Solid understanding of the typical IT project lifecycle and grasp of various methodologies and approaches, e.g. waterfall, Agile, etc.
  • Experience of consulting working practices and delivering change through influencing.


  • Strong communication and collaboration skills to persuade and influence senior stakeholders. 
  • The ability to confidently and assertively engage Project Managers and other project stakeholders to maintain oversight of progress, status and issues on all projects across a large portfolio.
  • Proactive self-starter, resilient to challenges with strong internal motivation and drive to improve services and demonstrate value.
  • Ability to influence and shape change without necessarily having direct managerial control.
  • Strong stakeholder management experience at senior level, political sensitivity, and good emotional intelligence.
  • Ability to communicate effectively across all levels of an organisation to encourage people into adopting new ways of working to improve service delivery. 
  • Ability to define new operating models and processes, and to visualise and simplify complex problems.
  • Knowledge of MS Project, SharePoint, Excel, Power BI preferred, with good working PowerPoint presentation skills.

Role Requirements:


  • Leadership of the IT PMO function including managing, motivating and developing a small team of PMO professionals.
  • Conduct continuous assessment of current practices and systems and drive performance improvement.
  • Agree and track against IT PMO KPIs, budgets and other constraints to deliver a high-quality service that enhances the reputation and perceived value of the IT Portfolio Management function within IT and with IT’s customers across the Council’s business service areas


  • Establish processes, standards and guidelines around IT project delivery and work with senior management and project delivery teams to ensure the IT governance framework is being correctly applied by projects.
  • Coordinate and run high level portfolio governance meetings, such as the IT Demand Review Group or IT Portfolio Review Group and provide insight that drives action.
  • Oversee the project lifecycle “gate” process and undertake project audits and checkpoint assessments to ensure projects are structured and managed appropriately to minimize the risk of not delivering to time, cost and quality. Hold project managers to account for the quality of their plans, management activities and deliverables.


  • Provide coaching and guidance to project managers and act as a subject matter expert for project management best-practice, IT portfolio methods, processes, tools, templates and standards.
  • Work with other groups within IT such as Enterprise Architecture, Information Governance & Security, Business Partnering, etc to roll out new processes and improvements to existing methodologies.
  • Facilitate Lessons Learned workshops and document findings as part of the organizational learning and continuous improvement role of the PMO.


  • Manage processes to fulfil stakeholder reporting requirements regarding IT pipeline and portfolio, and compliance with IT project governance procedures
  • Provide insight to the IT leadership team by analysing information to provide a strategic overview of all projects and interdependencies, reporting areas of concern, themes, trends, etc.

As the team is currently quite small, the PMO Manager will also need to actively engage with the day to day operational activities in the PMO. This will not be a purely hands-off managerial role.

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

Additional information

RBKC is currently inclusively reviewing its pay, reward and benefits framework.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.