IT Customer Support Analyst

Full Time – Permanent

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.

Redbridge Council is recruiting to strengthen it’s IT Service Desk to improve the service we provide to our 3,000 internal customers. To succeed in this role you must be an experienced Service Desk support engineer with very strong technical skills, who wants to further develop their specialist knowledge in a Microsoft environment with a strong customer service ethos. The role is part of a large support team with collective responsibility for delivery of excellent services to customers.

We are particularly interested in hearing from people with experience of:

• Active Directory including GPO’s
• Office 365 administration
• Microsoft Office 2016
• Windows 10 maintenance, deployment and updates
• Microsoft Teams
• VOIP and softphone telephony
• InTune
• SCCM
• PC hardware
• Android smartphone security and support

Ideally you will have experience of working in an IT Service Desk with a structured IT Service Management System for logging and managing incidents and a thorough understanding of ITIL standards.

Closing date: Friday 18th September 2020

Interview date: Week commencing 5th October 2020

Job Description

Ambitious for Redbridge