Business Support Assistant MASH & LAT

York, North Yorkshire
£18,865 to £20,013 per annum
18 Sep 2020
30 Sep 2020
Contract Type
Full time

The City of York Council's corporate Business Support Service is offering an exciting opportunity to join the team.

There are 2 posts available which will primarily support work in Children’s Social Care.

  • 1 post will support the Multi-Agency Safeguarding Hub (MASH) (37 hours)
  • 1 post will support the Local Area Teams (LAT) & the Business Support Hub. (37 hours)

All roles requires effective, tactful and diplomatic interpersonal and communications skills. The successful candidates will be dealing with highly confidential and sensitive information about vulnerable service users.

The post holder will undertake a wide range of routine technical administration in relation to the Children’s Social Care case management system. You will have some involvement in the purchasing system.  Processing and collating data, Assist in the management of information, maintaining computerised records and undertaking data analysis to produce management information.

The post holder will need a high degree of computer literacy and experience of working with information technology.

Successful candidates will work effectively and flexibly within a team as well as on their own initiative to meet conflicting demands.

The post holder will need to demonstrate organisational skills, including good time and task management.

The post holder will be part of a service that will continue to develop and adapt working practices. Successful candidates will have demonstrable ability to suggest improvements and be responsive to change.

The LAT Early Help/ Business Support HUB role will be required to:

  • Provide support to a wide range of children’s social care teams
  • use software to redact documents as part of subject access request responses
  • assist in the implementation of new Business Support working practices
  • maintain and update records within the case management system
  • identify missing data and feedback to relevant workers and managers
  • compile monthly meeting schedules and distribute to partner agencies
  • Produce accurate minutes, disseminating the appropriate documentation within regulatory timescales.
  • Assist the Early Help team by inputting referrals.
  • Using the Councils Purchasing system to ensure the service has product and services that it requires.
  • Room bookings
  • Data analysis

The Multi Agency Safeguarding Hub role will be required to:

  • create, maintain and update records within the case management system
  • respond to information requests
  • complete archive searches and collate records
  • input data into the case management system
  • send requests for information to other agencies
  • Produce accurate minutes, disseminating the appropriate documentation within regulatory timescales.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake a basic Criminal Record check via the Disclosure and Barring Service.


All roles based at West Offices (Working from home initially due to COVID-19)​

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information please contact: 

Business Support Operations Manager’s or   or Business Support Supervisor

Closing date:  Wednesday 30 September 2020 at 12 midnight

Interview date: Tuesday 13 and Wednesday 14 October 2020

Job Description