Digital Performance Analyst

England, Essex, Chelmsford
£30906.0 - £34017 per annum
22 Sep 2020
05 Oct 2020
Contract Type
Full time
Working pattern: Flexible working, full time, part time and job share will all be considered.

Who we are
Essex County Council's (ECC) reputation as an ambitious, progressive council has never been stronger. We continue to make Essex a thriving county to live, work and visit. ECC is one of the county's largest employers, with over 7,500 staff, providing many services including adults and children's social care, environmental, transport, education, planning and benefits.

The Service Transformation team is a new multi-disciplinary team. We're problem solvers. We take a user-centred approach to complex problems to help teams build good services that support the needs of Essex's residents and businesses.

You'll find an inclusive culture and a place where your opinion is valued. This role is based in Chelmsford (just 25 minutes by train from Stratford) but currently we are working remotely full time - there is the opportunity for remote working to continue in the future.

Who you are
You are an experienced digital performance analyst with the confidence to champion a data informed approach and the skills to deliver analysis and measurement, so products and services are held to high standards.

What's in it for you?
This is a unique opportunity to join an ambitious team who are passionate about improving the user experience and outcomes for people in Essex. You'll break new ground in the sector and in doing so you'll further your own profile and career. You'll also help improve thousands of people's lives for years to come.

What you'll do
You will:
* work with Performance and Business Intelligence colleagues to ensure the organisation's strategic performance framework provides the corporate leadership team with timely insight on the digital performance of the council
* create performance measurement frameworks for projects in collaboration with the wider team, including identifying reporting requirements
* work with colleagues across the council to source, collect and extract data that is accurate and fit for purpose
* analyse performance data and create compelling evidence-based and actionable data stories to influence stakeholders and drive decisions
* plan and deliver digital performance analysis for projects, finding opportunities to share information with project teams, stakeholders and others
* promote digital performance analytics, influencing senior managers to improve how they use data and insight throughout product, service and content life cycles
* provide challenge from a digital performance analytics perspective and collaborate with colleagues, especially user researchers, to provide collective insights
* keep up date with new ways of working and apply best practice approaches in digital performance analytics and skills transfer across the wider team and profession
* communicate ideas, explain approaches and build consensus with stakeholders including senior decision makers.

Knowledge, Skills and Experience

* educated to RQF level 6 (Bachelor's degree) or equivalent by experience
* evidence of continuing professional development and expert knowledge in relevant professional area
* experience of working at pace using agile methods to understand user behaviour
* experience of designing and successfully delivering accessible, secure, responsive user interfaces in a large and complex organisation
* experience of effectively managing relationships with stakeholders including influencing and challenging decisions that don't meet user need
* proven ability of using analytics tools to define and improve user journeys and guide decision making
* a solid understanding of data visualisation tools (i.e. Tableau or Power BI)
* a solid understanding of data protection regulations and the Government Service Standards; their approach to performance data and proven ability of how to apply them

Next steps

For more information, please visit the full advert on the Working for Essex website.

Interviews will take place on 14th or 15th October 2020.