Apprentice Project Manager
The Council provides a wide range of services that support and benefit our residents. We are committed to Putting Communities First, showing Respect, Integrity and Working Together to help make every team’s work a success. We daily attract hundreds of visitors to our famous sights including our museums, Royal Albert Hall, Portobello Road and Kensington Palace.
We are passionate about delivering high quality public service to our residents including those who are most vulnerable. We aim for excellence in all our services to benefit the community we serve.
As an Assistant Housing Solutions Apprentice you will learn and then actively deliver the technical skills to prevent or relieve homelessness for customers that are threatened or homeless in a timely fashion and reduce the use of temporary accommodation used by the Council. This will include ensuring that up to date information is available and management of partnerships with key stakeholders and community are positively maintained.
You will learn and then apply the Councils’ statutory duties under the Homelessness Reduction Act 2017 and provide reliable data and information for the Council and the Department for Communities and Local Government on the outcome of customer journey’s.
For more information on the role, please see the Job Description
Candidates will have achieved a pass in English and Maths at Level 1 or above, GCSEs or equivalent.
As a candidate you will:
- Be able to demonstrate our values and behaviours (please see below)
- Be willing to learn and master any knowledge, skills or system required for your work
- Build and maintain positive relationships within the team and across the organisation
- Demonstrate ability to influence and challenge appropriately
- Be able to communicate well both in writing and orally
- Work well with a range of internal and external people including our customers; identify and/or resolve issues for customers and appropriately signpost them to assistance
- Be able to work productively and collaboratively with others in different kinds of teams
- Be proactive and enjoy coming up with new ideas and better ways of doing things
- Have general awareness of issues in the housing sector
- Have excellent interpersonal skills including active listening, working towards solutions and keeping good records
- Have understanding of what good customer service means to members of the public
- Have understanding of equality and diversity approach
- Have experience of working in a team
- Have experience of successfully working to performance targets and deadlines
- Have good ability to effectively use range of IT applications including, websites databases, Word and Excel spreadsheet.
This roles requires:
- To understand and then deliver the initial advice to customers, whilst developing detailed knowledge in the provision of a full range of advice on housing options including, but not limited to the private and public sector and ensure that a comprehensive homelessness prevention and relief service is provided
- To support the Housing Solutions Team Leader in arranging and developing outreach surgeries, online platforms and other information to named public bodies and other key interested parties or potential partners to deliver cross cutting prevention work for Housing Solutions
- To provide ideas and develop new initiatives with the Housing Solutions Team Leader. This will include by not limited to developing frameworks and using various communication and digital methods that reduce and/or minimise the use of temporary accommodation expenditure
- To become the local intelligence and community link for the key areas of homelessness presentations within the borough
- To support Housing Solutions Officers to ensure that all assessments of customers housing needs are accordance with the Homelessness Act 2017. A high percentage of customers presenting as homeless will be vulnerable and it is essential to assess the customers needs accurately in accordance with the Care Act 2014, the Children’s Act 1989 and all relevant housing legislation
- To ensure that reasonable care for the safety and health for themselves and others who may be affected by their acts; and to work with management to comply with Service/Unit procedures and protocols and with the Councils Health and Safety Policy and all guidance, instructions and risk assessments
- Any other duties appropriate to the post and grade
We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.
We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
RBKC is currently inclusively reviewing its pay, reward and benefits framework.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.