Community Alarms Officer

Location
Sandwell, West Midlands
Salary
£20,903 - £24,491 pro rata
Posted
24 Sep 2020
Closes
07 Oct 2020
Ref
SAND000004864
Job role
Officer
Contract Type
Full time

We currently have an exciting developmental opportunity available to recruit a Community Alarms Officer. Fixed term 6 month contract due to maintaining service delivery.

We are looking for enthusiastic individuals who possess a good working knowledge of the community alarm service including assessing and installing telecare equipment to individuals within their own homes.

You will be required to plan the diary to ensure all assessments are completed as scheduled:

To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.

To operate the control centre equipment on a 24 hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.

To identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues, emergency, medical, social, housing, telecare and care.

To provide a courteous and professional service at all times offering information advice and support when dealing with customers, colleagues, councillors, customers and contractors and take necessary action to conclude the enquiry.

To receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc and action as appropriate.

Provide an out of hours answering and filtering service for the Authorities repairs and other services, deciding priority and communicate and liaise with trades operatives, contractors and standby supervisors where appropriate.

To undertake safety checks on the vehicle used in the course of these duties.

To provide emergency first aid, and lifting and handling as required

Working Pattern

4 on 4 off rota pattern. 06:00 to 14:30hrs, 14:00 to 22:30hrs and 22:00hrs to 06:30hrs.

Please note an Enhanced DBS is required for this post.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.

Hours

28 hours per week

This advert will close as soon as sufficient applications are received. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

Supporting documents
Job Description
Information for Applicants
Personnel Specification