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Business Support Officer

Employer
The Royal Borough of Kensington & Chelsea Council
Location
Kensington and Chelsea, London (Greater)
Salary
£25,833 - £29,796 per annum
Closing date
11 Oct 2020

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About Us:

This department is responsible for housing, communities and improving the lives of local residents. This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.  

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.

Find out more about our vacancies here.

The Role:

Following the re-organisation of the Housing Management Property Services Team we are entering a period of change for us and the Social Housing sector. RBKC was granted a budget of £267m in order to carry out works via our Capital Delivery Programme over a 7-year period.  In joining the busy Capital Delivery Team as Business Support Officer, you will provide secretarial support to the Head of Capital Delivery. You will also support the Directorate with daily operational and administrative duties.

Please refer to the Job Description for more information.

About You:

At RBKC, our residents are at the heart of all we do, and this role would entail working alongside various colleagues and teams in order to assist in the delivery of the Council’s Housing Capital Programme.

You’ll have previous experience as an executive support assistant/PA. You will be an excellent communicator, both in writing and verbally. Strong IT skills and proficiency across MS suite are essential/

You should have experience of managing a diverse workload and keeping up to date with multiple tasks concurrently. You will also be able to engage with internal and external stakeholders in a friendly and professional manner. 

Role Requirements:

•    Provide effective office management, including management of the Head of Capital Delivery, phone calls and correspondence, responding to or redirecting enquiries as appropriate.  
•    Manage and maintain an effective filing and library system for the Head of Capital Delivery ensuring information and documentation is kept up-to-date and correctly filed. 
•    Screen all telephone calls, ensuring that the Head of Capital Delivery is informed, and complaints are investigated.
•    Maintain an efficient team tracker and brought forward system ensuring that work is progressed according to agreed deadlines. 
•    Keep an accurate log of Councillors’, MPs’ and resident enquiries and complaints, ensuring they are raised to the attention of the Head of Capital Investment.   

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

Additional information

RBKC is currently inclusively reviewing its pay, reward and benefits framework.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. 

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