Service Manager-Customer Services

Nottingham, Nottinghamshire
Salary: up to £54,615 per annum (Includes an honorarium)
02 Oct 2020
25 Oct 2020
Job role
Contract Type
Full time

Service Manager-Customer Services

Salary: up to £54,615 per annum

(Includes an honorarium)

This is a new, high profile, senior management post introduced as a key element of the Council’s significant commitment, drive and investment for service improvement through its innovative Digital and Services Transformation Programme.

As Service Manager-Customer Services you will have responsibility for developing and leading the vision for ensuring customer excellence across all services including a new cross-Council service delivery model and approaches.

You will lead the focus on ensuring easy access for customers through all channels, particularly self-service and enabling customers to receive the services they require and answers they need at first point of contact.

Working in close synergy with the Digital Services team you will oversee the rapid integration of new digital services into the customer services function.

With a track record in delivering excellent customer services, you are ambitious, resilient, innovative, enthusiastic, performance driven and able to lead others, playing a key and direct role in shaping the Council’s customer experience.

As well as being a vibrant, exciting place to work you will benefit from tailored learning and development support and an excellent benefits package including a flexible working environment.

This post attracts an honorarium which is project based.

For more information about how to apply for this exciting role and Ashfield District Council, take a look at

Closing date: 25th October 2020

On-line testing: 30th October to 3rd November 2020

Assessments and Final Interviews: Week commencing-9th November 2020

For more information on this post please contact Craig Bonar, Director-Resources and Business Transformation (01623 457203)

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.

Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.