The Role

Do you have experience of working in a business rates customer service environment? Join us and you will be part of a team that is forward thinking, dynamic and ambitious in providing great Business Rates Customer Service.

The Business Rates Customer Service team is the primary contact for resolving inbound enquiries for business rates and occasionally Business Improvement Districts (BID).

As a key member of a busy team, you will have the ability to deal with a wide and diverse range of enquiries to a high standard of customer service covering all areas of business rates.

This includes:

• Delivering an excellent customer experience by providing advice and, wherever possible, resolution at the first point of contact. This includes all customer access channels including telephone, letter, email, web and SMS. 
• Maintains an up to date knowledge of business rates and BID legislation.
• To professionally deal with all customers, providing a resolution to enquiries and avoiding potential complaints.
• To maintain accurate records and information relating to the provision of business rates customer services
• To actively encourage customers to use the most efficient method to gain access to and information about business rates services.
• To ensure that the services for both Councils are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives 

Experience with handling business rates enquiries is essential, similar experience with BIDs would be beneficial but is not essential.

In return, we can offer you working arrangements that will enhance your work-life balance.  These include home working (dependent on service need) and a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities is also offered.

Indicative Recruitment Timeline

Closing Date:  25 October 2020

Shortlisting Date: w/c 26 October 2020

Interview Date: w/c 2 November 2020 (Virtual)

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

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