The Role

Our in-house Home Improvement Agency (HIA) enables vulnerable residents to live independently. We provide advice, assistance and support to older or disabled residents who wish to adapt their homes.

We are seeking a highly motivated and enthusiastic Caseworker for our HIA who has experience of working within the HIA sector or another relevant area such as Housing, Social Care or Benefits advice.

You will be required to visit residents in their homes in order to undertake financial assessments, complete a holistic checklist and an understanding of the different types of adaptations undertaken by the HIA.

In addition to the above you should have:

• a proven track record of undertaking holistic assessment and delivering support
• a good grasp of benefit and housing issues
• excellent communication skills both verbal and written
• a commitment to customer service
• good IT skills
• problem solving Skills
• the ability to prioritise and work under pressure

In return, we can offer you working arrangements that will enhance your work-life balance.  These include home working (dependent on service need) and a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities is also offered.

For an informal discussion regarding the role please contact Jasber Dodson on jasber.dodson@richmondandwandsworth.gov.uk

Indicative Recruitment Timeline

Closing Date:  28 October 2020

Shortlisting Date: w/c 2 November 2020

Interview Date: w/c 9 November 2020

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

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