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Communal Repairs Supervisor

Employer
The Royal Borough of Kensington & Chelsea Council
Location
Kensington and Chelsea, London (Greater)
Salary
£41,486 - £47,274 per annum
Closing date
17 Nov 2020

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Sector
Housing, Community Services
Contract Type
Full time

About Us:

This department is responsible for housing, communities and improving the lives of residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with residents on recovery following the Grenfell tragedy.  

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.

The Role:

The Communal Repairs Supervisor will be working across the estates in the borough to ensure a highly performing inhouse delivery of communal repairs. Your role will be to ensure the teams are adequately staffed, perform to the required standards and benefits from well-organised operational and administrative supervision.

  • Manage and organize a team of trades persons of multiple disciplines
  • Supervise the trade staff. Effectively delivering quality and performance across the repairs team.
  • Planning and organizing continuity of service by organising adequate cover when addressing annual leave, sickness and other absence.
  • Review and develop performance service standards.
  • Service and develop a range of reports corresponding to service performance.
  • Monitor overall service quality with appropriate, timely and clear action taken to remedy any deficiencies through improvement implementation.
  • Supervise the efficiency of contractor invoice processing.
  • Input information accurately and present to Management where required.
  • Proactively perform quality assurance checks, and deal with complex reactive repairs jobs.
  • You will be responsible for liaising with staff in your department on budget matters, contractor
    Engaging with your team, attending regular Operations Meetings to report on team progress, and serve as the first point of contact for a variety of stakeholders on technical repairs matters relative to reactive repairs.
  • Supervision of contractor work, risk assessments, method statements and maintains awareness of health and safety requirements.

For more information on the role, please see the Job Description

About You:

To join us, you need;

  • To have a genuine passion for helping people.
  • Minimum of 1 years’ experience in similar or equivalent role.
  • Extensive trade experience.
  • Excellent listening skills and telephone etiquette.
  • Demonstrable supervisory skills, including appraisals
  • Proficient ICT skills using MS Word, Outlook and use of the diary management system.

What We Are Offering

  • Competitive Salary up to 46K
  • 24 days leave plus B/Holidays (Increasing to 30 with service)
  • Pension scheme
  • Company Vehicle (not for personal use)

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

Additional information

RBKC is currently inclusively reviewing its pay, reward and benefits framework.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. 

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