Lettings Assistant

Kensington and Chelsea, London (Greater)
£26,544 - £30,618 per annum
12 Nov 2020
10 Dec 2020
Contract Type

About Us:

This department is responsible for housing, communities and improving the lives of local residents. This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy. In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough.

Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.

The Role:

The Royal Borough of Kensington and Chelsea is seeking an enthusiastic and highly motivated individual to work as a Lettings Assistant within Housing Management. You will be working closely with internal colleagues and departments to ensure prompt turnaround of empty homes and deliver a successful voids and lettings service. You will be responsible for administrative tasks involved in the voids and lettings process ensuring efficient management of the termination of tenancies, decants and management transfers.

About You:

The successful candidate will desirably have experience working in a local authority or with a social housing landlord. Lettings experience is also desired.

You will need to have excellent communication skills, an outgoing character and an enthusiastic approach to your work. You should be able to demonstrate your commitment of delivering a high quality service to our residents. Able to demonstrate effective problem solving skills and a good work ethic whilst maintaining a focused and positive attitude at all times. Able to build and maintain effective partnerships with teams and contractors involved in the lettings process.

Role Requirements:

  • The responsibilities include administrative tasks, coordinating with all departments involved in the voids and lettings process to ensure a streamlined approach is upheld. 
  • Responsible for sending adverts for empty homes on a weekly basis and ensuring nominations and shortlists are received in a timely manner. Providing status reports as and when required. 
  • Monitoring verification details from Allocations and ensuring these are received within set deadlines.  
  • Arranging viewings/virtual viewings for the Neighbourhood Services Team. If needed, carrying this task out.
  • Acting as a first point of contact to provide a coherent and proactive service to both internal and external customers in line with customer service standards and the councils values and visions.

For more information about this role please click on Job Description

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

Additional information

RBKC is currently inclusively reviewing its pay, reward and benefits framework.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.