Sheltered Housing Officer

Kensington and Chelsea, London (Greater)
£26,544 - £30,618 per annum
13 Nov 2020
29 Nov 2020
Job role
Contract Type
Full time

About Us:

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.  

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness, and give support to older residents to live independently.

Find out more about our vacancies here.

The Role:

We are looking for an enthusiastic and competent person to deliver a range of Enhanced Housing Management Support services for older and vulnerable residents living in sheltered housing and the local communities. 
This role is suited to a candidate with prior experience in supported housing. 
Your responsibilities will include directly delivering enhanced housing management support from any designated sheltered scheme, carrying out needs and risk assessments, signposting and liaising with other services, organising regular planned reviews for residents, consulting with residents, ensuring electronic records are kept up to date, overseeing the safety and security and planned works of the buildings and surrounds, and meeting service objectives and targets.  
An ability and willingness to undertake the day to day work in a calm, sensitive and diplomatic manner, and resolve day to day operational issues on your own initiative will be essential.  You will also be enthusiastic and highly motivated to develop and promote our services in a positive and professional manner.                                                                                                                                          
Please refer to the Job Description for more information. 

About You:

You should have a background in effectively meeting objectives and targets in a customer focussed environment, along with excellent communication, IT and organisational skills. 
In return we offer a range of benefits including performance related pay and bonus schemes, highly competitive annual leave allowances, flexible working and membership of the local government pension scheme 
This is an excellent chance for you to actively shape a brighter future for the Borough.   We’ll provide the necessary training and support, good benefits and flexible working arrangements to match your priorities and commitments. 
You will be surrounded by supportive and friendly colleagues, in a reflective workplace culture where continuing professional development and diversity is well-embedded. 

Role Requirements:

To provide enhanced housing management services for RBKC Sheltered Housing residents. 
To provide a main point of contact for residents and visitors, and to give and receive information as necessary for effective performance of the job. 
To develop and maintain constructive relationships with residents, carers, partner organisations, service providers and professionals, contractors and volunteers, and members of the public from the wider community. 
To oversee the safety and security of the building and surrounds, to identify and report repairs to the common parts, and to assist residents with reporting repairs within their flats. 

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

Additional information

RBKC is currently inclusively reviewing its pay, reward and benefits framework.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.