Member Enquiries Officer

England, Essex, Chelmsford
Up to £26800.50 per annum + pro rata
13 Nov 2020
26 Nov 2020
Job role
Contract Type
Please note this is a fixed term contract maternity cover for 9 months. The role is part time for 29.6 hours per week, therefore the pro rata salary will be up to £21,440 per annum.

Do you have strong written and verbal communication skills? Do you enjoy providing high quality customer service?

The Member Enquiries Team manages enquiries from County Councillors and Members of Parliament, we are seeking a new Member Enquiries Officer to join the team for maternity cover of at least nine months.

We are seeking an excellent communicator to join our team to request information and prepare responses on a wide range of queries and complaints to support our elected representatives engage with their residents.

The post holder will:

  • Manage requests for information and service requests (written, verbal and face-to-face). This may involve meeting with Councillors and officers to discuss problems and advise on standards that can reasonably be expected
  • To provide a speedy and courteous response to proposals, queries and complaints from customers, both internal and external. Diffuse difficult situations, negotiating and handling objections and complaints in a diplomatic and tactful way to achieve the best possible customer satisfaction

To be shortlisted you will need to demonstrate:

    Ability to record information accurately and pay attention to detail in written and oral communication

    Excellent communication skills and able to communicate clearly on all levels

    Previous telephone customer services and complaints handling experience with demonstrable customer service skills

    Experience of engaging with elected members

    Strong IT skills including use of Microsoft packages (Word, Excel, Outlook etc.)