IT Solutions Technician Apprentice
The Council provides a wide range of services that support and benefit our residents. We are committed to Putting Communities First, showing Respect, Integrity and Working Together to help make every team’s work a success. We daily attract hundreds of visitors to our famous sights including our museums, Royal Albert Hall, Portobello Road and Kensington Palace.
We are passionate about delivering high quality public service to our residents including those who are most vulnerable. We aim for excellence in all our services to benefit the community we serve.
The IT Department supports the Council provides a wide range of services that support and benefit our residents. We are committed to Putting Communities First, Showing Respect, Integrity and Working Together to help make every team’s work a success.
This apprenticeship will support to grow into a role in IT, gaining valuable skills and experiences, typically over 21 months. You’ll spend 20% of your time towards the IT Solutions Technician Level 3 Apprenticeship Standard including attending workshops, on-line learning, webinars, coaching or shadowing.
You’ll help to develop, implement and maintain complete IT solutions, specialising in either hardware infrastructure (such as servers and networks) or software (such as operating systems, middleware and applications) – all as part of a multi-disciplinary team. You will apply a professional methodology to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users.
Please refer to the Job Description for more information.
Candidates will have achieved a pass in English and Maths at Level 1 or above, GCSEs or equivalent.
As a candidate you will be expected to:
- Apply a professional methodology or framework in your work tasks.
- Execute appropriate due diligence, including formal testing or validation
- Apply a range of technical IT skills, including: accessing remote systems; file manipulation; file editing, changing system or application settings; system administration; setting up and upgrading components (infrastructure or software)
- Operate in line with the Councils’ policies, standards, legislation, security requirements, professional ethics, privacy and confidentiality; and understands escalation policies.
- Create and maintain documentation in accordance with best practice, organisational guidance and legislation.
- Identify appropriate technical solutions using both logical and creative thinking.
- Diagnose and understand client requirements and problems using sound analytical and problem-solving skills
- Communicate effectively in a variety of situations including formal and informally both within their team and externally.
- Operate securely across all their areas of responsibility, in line with organisational guidance and legislation complying with the Councils’ health and safety policy and procedures
- Commit to doing the work required for your apprenticeship: this includes attending training and working with support to produce evidence of the skills and knowledge you require to complete your apprenticeship
- Work collaboratively with a range of internal and external people including our customers:
- Perform agreed roles in teams and projects, helping to ensure that work stays on track and targets are achieved on time and to agreed standard
- Demonstrate awareness and understanding of equal opportunities.
This role requires:
- Able to demonstrate our values and behaviours (please see below)
- Able to think analytically and solve problems logically
- A passion and an aptitude for IT and enthusiasm for learning more
- Enthusiasm to learn and master any knowledge, skills or system required for your work
- Able to build and maintain positive relationships within the team and across the organisation
- Able to communicate clearly in writing and orally
- Commitment to provide excellent services to our customers
- Be proactive and enjoy coming up with new ideas and better ways of doing things
- Able to plan and manage workload and handle conflicting priorities and work with minimal supervision
We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.
We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
RBKC is currently inclusively reviewing its pay, reward and benefits framework.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.