People Operations sits within the Organisation Development and People (ODP) function, to influence both the customer and employee experience in a key area of employee engagement. Working collaboratively across ODP and the wider Council, People Operations proactively supports our workforce and the embedding of our People Plan.

Providing a comprehensive service, the team is investing in new technology to better support our users and enable an empowered self-service and support function for Essex County Council (ECC).

The Pensions Administrator is focused on providing effective pensions administration support, with a particular emphasis on activity relating to the employer Pension Scheme responsibilities. The role will maintain records to ensure statutory reporting is met for the Scheme.

With good administrative skills, accuracy and timeliness in processing actions, the ability to support customers in providing guidance and responding efficiently to queries.

Service/Functional Accountabilities

Responsible for timely processing of all requirements to meet the employer's obligations for statutory reporting, with regard to Teachers pension scheme.

Provide effective and efficient query resolution service to all Teachers Pension members, using digital communication channels.

Responsible for ensuring all statutory process tasks meet regular and critical scheme administrators and payroll processing deadlines.

Contribute to any planned user acceptance testing activities by sharing knowledge to ensure changes to payroll software meet requirements.

Responsible for processing all data submissions via the Teachers Pensions Employers Portal, to ensure deadlines are met.

Administering employers' discretions for the Local Government Pension scheme including claims for early release of benefits to enable an individual to retire early. (this includes ill-health early retirement.

Contribute to the requirement for collecting regular statutory data to ensure submission of information to the Teachers Pensions for ECC non payroll schools.

Work collaboratively with scheme administrators to ensure records are up to date.

Specific individual and shared targets and objectives are defined annually within the performance management framework.

Knowledge, Skills and Experience

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Evidence of developing skills and knowledge within role.
• Experience of working with employer pension schemes and relevant statutory guidance.
• Evidence of working collaboratively with colleagues across a functional area and wider organisation, to deliver good policy, practice and advice.
• Ability to communicate effectively, listening and questioning skills to a high level.
• Experience of working in a customer-orientated environment, dealing with a range of customer situations in a service delivery setting and continuously seeking to improve the services provided to customers.
• Good standard of written communication.

As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: https://www.gov.uk/dbs-update-service

Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please use the following link: https://www.workingforessex.com/benefits/ Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

Please note that Essex County Council has determined that the off-payroll working rules will apply to this assignment and where a worker elects to provide their services through an intermediary (such as a personal services company) then income tax and primary national insurance contributions will be deducted at source from any payments made to the intermediary. We seek the best talent from the widest pool of people as diversity is key to our success. If you have any queries regarding this role, or require anything further, please email or call us on 0333 013 5888. Lines are open Monday to Friday 08:30 - 16.30.