Graduate Trainee – Housing Management and Support

North Yorkshire
£19,698 - £20,493
22 Dec 2020
17 Jan 2021
Contract Type

Location: Malton, Ryedale District Council

Grade: E, F, G

Salary: 1-6 months £19,698, rising to £20,493 after 6 months and then £22,627 for the final 12 months of the scheme.

Contract: 2 years fixed term position as part of the NYCC / Ryedale District Council graduate programme

Hours: Full time, 37 hours per week

Directorate: Housing Services (Ryedale District Council)

Service: Housing Management and Support Service (Ryedale District Council)

Responsible to: Service Manager

We now have an exciting opportunity for a graduate to join our Housing Services Team as a Housing Management and Support Trainee. 

The Council’s housing responsibilities include the Council’s statutory housing functions and the private sector housing role, housing options services and housing links with Community safety, with the exception of Housing Management. This affords an opportunity to take a holistic view of all aspects of housing within the district and develop initiatives that may be used to benefit both social and private sector housing.  Over the past few years, the Council has developed a small number of specific schemes that are managed by the Council.

Duties of this role will include:

  • Operational and Administrative support of council managed and owned accommodation
  • Houses in Multiple Occupation and flats leased and owned by RDC
  • Monitor and maintain rent and charges records
  • Provide monthly reports on arrears and bad debts to colleagues
  • Assisting with tenancy management
  • Administrative duties around Tara Park, Gypsy and Traveller site
  • Assisting with Health and Safety assessments
  • Updating procedures and working practices relating to the properties
  • Working with the Development Officer on new schemes to ensure operational procedures are in place
  • Ensure tenancies/licenses are in place, working with operational colleagues and Registered Social Landlords
  • With colleagues provide support and advice to tenants to address tenancy disputes within Council managed accommodation
  • Assist Housing Support officers with tenancy support as and when required within Council managed accommodation.

Benefits of working and learning in the service:

  • Experience of working in a busy rural District Council
  • Opportunity for graduates from a Housing/Social policy or related discipline to apply and develop technical knowledge and skills
  • Learning from highly experienced Housing officers and other specialists
  • Opportunity to take responsibility for your own caseload
  • Developing confidence in your own judgment
  • Improving your communication and negotiation skills with the most vulnerable members of the community
  • Experience of working in partnership with other organisations

Graduates who join NYCC are expected to:

  • Achieve the objectives set for them;  ask for help/clarity where needed;
  • Develop their knowledge through self-directed study – further research, reading and questions;
  • Fully participate in all training opportunities through on the job experience, mentoring and coaching and formal training and learning;
  • Work toward becoming a member/associate of the relevant professional body, where appropriate;
  • Make the most of the opportunities available within NYCC; and demonstrate NYCCs expected behaviours of:
  • Focussing on customers and communities;
  • Taking responsibility;
  • Working together;
  • Acting with Integrity
  • Building a culture of continuous improvement and innovation; and leading by example
  • Leading by example

Requirements for the role

  • Ability to resolve tenancy issues quickly and effectively with support from colleagues
  • Establishing good relationships with colleagues and agencies internally &externally
  • Ability to work effectively on my own, planning and prioritising my work
  • Attention to detail, tenacity and an ability to get to the root of an issue and work with others to address it
  • Good oral and written communication skills
  • Good organisation and a planned approach to work tasks
  • A positive problem solving attitude and enjoy working with people
  • Able to start and finish work, ensuring that other stakeholders are involved and consulted
  • Ability to build and maintain positive relationships with a range of internal and external partners.
  • Ability to write clear, concise letters and reports
  • Ability to plan and organise own workload and meet deadlines
  • Good IT skills
  • Ability to develop collaborative working relationships that promote joint working, best practice and consistency of service delivery.
  • An understanding of the requirements of providing a supported housing service to vulnerable tenants
  • Ability to understanding how to effectively manage and respond to complaints.
  • Excellent communication skills in relation to dealing with vulnerable members of the community often with difficult and chaotic lifestyles
  • The ability to work both as part of a team and independently

Essential criteria for this Graduate opportunity: Educated to degree level. Housing Degree or related discipline (Criminology, Social Policy, Law, Social Work, health and Social Care, Planning etc)

Desirable criteria for this role: Experience working with vulnerable people

Start your journey to a great career and join us as a graduate.

Key dates:
Closing date: Sunday 17th January 2021
Interview date: W/C 25th January 2021 (Virtually)

Visit our dedicated campaign page to learn more about our fantastic Graduate Programme and hear from our recent Graduates. 

If this role sounds like it could be for you, and you would like to gain more information, please call Kim Robertshaw - Principle Specialist (People) on 01653 600666 ext 4338 or via email

NYCC / Ryedale District Council are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.