Welfare Benefits Officer

Greenwich, London (Greater)
£32.418 - £34.209
23 Dec 2020
17 Jan 2021
Job role
Contract Type
Full time



Do you have the skills and ability to improve the lives of some of the most vulnerable people in our borough, by way of maximising their income through welfare benefits?

You will be working within the Tenancy Income Team, working with our Council Tenants to identify if they meet the criteria for welfare benefits; you will lead with the claim process on their behalf, including challenging decisions and making use of the appeal processes.  You will work closely with Income Officers and our Welfare Rights Service to maximise income for tenants, so they can afford to pay their rent, and prevent homelessness.

These are challenging times with the Welfare Reforms and Covid19 impacting on tenants’ lives; you will need detailed knowledge of a wide range of welfare benefits and need to keep up to date with changes as they occur.    You will do outreach work in the borough, visiting diverse and vulnerable clients in their homes. 

It’s a busy department, usually based in the Woolwich Centre but due to current climate you will be working mostly from home.  You need to be able to work with minimal supervision and prioritise your workload and have a desire to give excellent customer care and meet performance targets and benefit claim deadlines.  You will also be a point of reference to Income Officers for advice on welfare benefits.

This post will require a DBS check.

Closing date 17th January 2021

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

DBS: This role requires an Enhanced DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974)

Advert Close: All vacancies close at midnight unless otherwise stated

Internal to External: This opportunity has recently been advertised as an opportunity for current RBG employees (internal only advertising). Applications received during the internal advertising period have been considered and processed. If you were interviewed for this position via an application to this job advertisement during the internal advertising period, any further application will not be shortlisted.

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.