An opportunity has arisen for a Contact Centre Support Officer to join the Enquiry Team on a full time basis.

The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities.

The ideal candidate will have experience within a busy Contact Centre environment dealing with incoming calls and processing requests for service from all customer enquiries. For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification.

The post requires GCSE English and Maths or equivalent. 

A Disclosure and Barring (DBS) check will be required for this role.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.

Hours
37 hours per week

This advert will close as soon as sufficient applications are received. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

Supporting documents
Personnel Specification
Information for Applicants
Job Description