User Adoption Officer

Brent Council
Brent, London (Greater)
£36,708 - £39,867 p.a. inc.
20 Jan 2021
26 Jan 2021
Job role
Contract Type
Full time

Building a better Brent together...  

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

The corporate restructure and establishment of a new Customer and Digital Services directorate has created a solid organisational foundation from which we can develop a strong corporate approach to customer services and an underlying customer focussed culture. This role presents a unique opportunity for a well-organised, highly motivated and flexible individuals looking for their next career move to work in the corporate Transformation Team.

Supporting the Head of Transformation and Change Managers you will lead on engagement and communications for our digital work programme and to support remote working more widely.

Key priorities include:

• Designing and delivering a programme of engagement to ensure that users feed into the development of new systems and are equipped to rapidly adopt new systems as they are implemented
• Ensuring robust engagement and training plans are developed and implemented for digital transformation workstreams that impact on ways of working for council staff.
• Providing advice, challenge and support to Digital Workstream Leads to ensure stakeholder engagement is considered at the start and throughout projects.
• Ensuring excellent comms and engagement to all stakeholders to ensure digital change is embedded
• Working with the Councils internal comms and engagement officer on other projects to support transformation and new ways of working.

The Person

At this time of unprecedented change, we are looking for experienced and innovative individuals with a passion for utilising technology to support transformational and behavioural change within the context of reduced resources.

Can you demonstrate that you have experience of influencing change in a large complex organisation?

Have you successfully designed and delivered effective training programmes to equip users to effectively adopt new systems?

Do you have a proven track record of developing and implementing successful employee communication and engagement strategies?

Do you have a successful record of engaging and influencing internal stakeholders at all levels?

Do you share our vision and passion for great service delivery?

If so, you could be the perfect match for this exciting and career-enhancing opportunity and we welcome your application.

Closing Date: 26 January 2021 (23:00)

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  Please note the information you provide will be treated fairly and confidentially.

Please note CVs will not be considered as part of your application for this position.

More Info:

Job Description