Procurement Support Officer
The Procurement Support Officer will support the Procurement function in various aspects, including managing and fielding supplier queries, supporting market engagement events and providing contract administration. The Procurement Support Officer will also support the delivery of research and analysis which informs category plans and potential improvements to the management of suppliers and markets. The individual will seek opportunities to remove waste, implement technologies and automate processes within existing contractual restrictions.
The role will provide support to the procurement team in managing our new Provider of Last Resort Service. This service provides carers to support care homes and individuals in crisis where they are unable to get other carer cover. As a coordinator you will make contact with the care home, support with getting key information regarding the requirement, contact the Providers of last resort and track all the care and support being provided. Flexibility with working hours to provide weekend cover is desirable but not essential.
- Support the Procurement function, including managing and fielding supplier queries, market engagement events and providing contract administration.
- Lead on the delivery and development of contract and supplier amendment and update processes including, contract novations, price uplifts and onboarding new suppliers to ECC, liaising with internal and external stakeholders as appropriate.
- Deliver robust research and analysis to support the team and ensure category plans are up to date and the management of suppliers and markets meet client needs.
- Deal effectively with supplier correspondence, ensuring that messaging is conducted in a fair, transparent and auditable manner.
- Support the delivery of low risk sourcing processes, ensuring compliance with the Council's Procurement Policy and Procedures.
- Support the development, planning and delivery of improvement projects, ensuring effective stakeholder management and compliance with existing contractual requirements.
- Adopt a continuous improvement approach to systems and processes to support the development of best practice for wider department benefit.
- Support on reporting requirements with particular focus on performance management, risk management and corporate measures.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
Skills, Knowledge and Experience
- Educated to RQF level 3 (A Level) or experience of working in a commercial environment. Interested in pursuing a career in procurement and either studying for or wishing to study for CIPS (Chartered Institute of Procurement and Supply) accreditation.
- Basic administration functions including updating spreadsheets, updating systems and cross-checking data.
- Confident making phone calls to providers and holding conversation.
- To be able provide some form or training to providers or discharge leads - supported by the team.
- To manage day to day activities in BAU and to help resolve raised or escalated issues.
- Ability to develop knowledge and skills in role and to quickly learn processes and systems and to become a superuser to support others.
- Basic knowledge of public sector procurement law.
- Proficient in the use of Microsoft Excel to enable analysis of datasets. Solid working knowledge of PowerPoint and MS Word.
- Good communication verbal, written and presentation skills with strong customer focus and a drive to provide a valued service.
- A positive attitude: a 'can do' approach, good work ethic and willingness to learn
- Appreciation of working in a political environment and an ability to understand and respond to different perspectives.