People Support Advisor

England, Essex, Chelmsford
£25000 - £26800.50 per annum
27 Jan 2021
24 Feb 2021
Job role
Contract Type

People Support Advisor

Fixed Term, Full Time

Up to £26,800.50 per annum

Location: Chelmsford

Please note that this is a fixed term contract opportunity for a duration of 12 months.

This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the foreseeable future. However, when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

About the opportunity

The People Support Adviser (PSA) sits within the Organisation Development and People & Service Transformation (ODP&ST) function and will support the permanent and temporary recruitment teams in handling and resolving both internal and external recruitment and compliance related queries.

This is a newly created position providing a customer focused, professional support and guidance service, for people related queries across all channels: online, telephone and virtually face to face. You will provide support and resolutions quickly and efficiently on the following:

    Proactively acting as a point of contact for internal and external compliance enquiries, supporting the in-house Recruitment and Candidate Care team.Working collaboratively across the People Operations function to ensure an efficient and timely process for new starters joining Essex County Council. Proactively providing regular, clear, and concise updates to hiring managers, colleagues and candidates regarding compliance status.Support and guide hiring managers and candidates on the using the self-service compliance and work management tool (Talent Cloud)Contributing to ensuring the integrity and security of personal, contractual and financial information, to meet legislation, Council policies and the wider organisational vision.Proactively recommend, support and embrace changes in the Service and contribute to implementing innovative/continuous improvement to business process.Responsible for maintaining governance around handling customer queries and following agreed procedures.Attendance at relevant meetings in relation to high profile and campaign recruitment to ensure a positive candidate experience through the recruitment and compliance process.Supporting the compliance workflow process to ensure efficiency whilst managing and interpreting large volumes of data on internal systems
About you

With an understanding of working in a customer service or compliance related environment, you will have proficient IT skills, MS Word and MS Excel, alongside strong verbal and written communication skills with experience of dealing with customer queries.

It is essential that you will be highly motivated with excellent attention to detail, with a results orientated approach and continually seeking to improve. You will have evidence of building effective working relationships with colleagues and customers, whilst having the ability to prioritise your own workload and meet organisational deadlines.

Above all, you will have strong verbal and written communication skills with an excellent track record of providing exceptional customer service.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.