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Ceremonies Usher

Employer
The Royal Borough of Kensington & Chelsea Council
Location
Kensington and Chelsea, London (Greater)
Salary
£21,816 - £23,016 per annum
Closing date
10 Feb 2021

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Sector
Leisure and Culture
Contract Type
Part Time

About Us:

Celebrating and preserving the unique cultural and environmental character of the borough is a major focus of this department, which includes Planning and Borough Development, Transport and Highways, Libraries, Environmental Health, Community Safety and Cleaner, Greener and Cultural Services.

Kensington and Chelsea is one of London’s most vibrant and densely populated boroughs, with a multitude of beautiful buildings, museums and parks.  The planning team ensure any new building projects are undertaken with consideration to our residents, as well as our skyline. 
If you are passionate about the environment, and the support services required to keep it safe, clean and green, take a look at our vacancies and join our dedicated team.

Ensuring people have the best day of their lives.

Getting married or forming a civil partnership is one of the most special and treasured occasions of people’s lives, and many choose to hold their ceremony at Chelsea Old Town Hall. It’s a famous, popular and busy venue, with several suites and rooms, and we pride ourselves on offering a warm, professional and personalised service. We also hold a large number of public and private citizenship ceremonies every year. 

The Role:

As Ceremonies Usher you’ll create that all-important first impression. You’ll welcome people and their guests, ensuring everything runs smoothly and according to schedule. You will also coordinate preparations for ceremonies, ensuring rooms and waiting areas are well-presented and properly equipped. Able to think on your feet, you’ll be the key point of contact for resolving requests and issues quickly and professionally. You’ll also have important first aid and fire safety responsibilities. When you’re not front of house, you’ll be showing potential clients around the building, promoting our services and taking bookings.

Please refer to the Job Description for more information. 

About You:

We’re looking for warm, friendly, well-presented people with excellent spoken English and exemplary face-to-face customer service skills. (These will be tested at interview.) Your background could be in the hospitality sector, luxury retail or possibly front-of-house at a theatre or high-end venue, but you will be confident in front of crowds, empathic and tactful, and unflappable in a crisis.  

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Role Requirements:

To ensure that couples arriving for marriages, civil partnerships and other ceremonies and services delivered by the Kensington and Chelsea Register Office, and their guests, are greeted warmly, professionally and helpfully upon arrival at the Chelsea Old Town Hall, creating an excellent first impression.

To carefully direct parties into and out of the building at the relevant time, ensuring that the ceremonies schedule runs to time, working well with a team of registrars delivering ceremonies and other services.

To lead in the co-ordination and operational preparation for ceremonies, ensuring rooms and waiting areas are maintained in the highest standards of presentation are equipped fully for the delivery of ceremonies, including music systems fully set up and operational.  To ensure the security of all rooms and the building.

To display outstanding customer service by resolving requests, questions or issues quickly and professionally. 

To use IT systems to extract relevant data, and to plan duties using the most effective process.

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

Additional information

RBKC is currently inclusively reviewing its pay, reward and benefits framework.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. 

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