Business Designer & Continuous Improvement Practitioner

England, Essex, Chelmsford
Up to £43299 per annum
02 Feb 2021
02 Mar 2021
Contract Type

Business Designer & Continuous Improvement Practitioner

Fixed Term, 12 months

Full Time, 37 hours per week

Up to £43,299 per annum

Location: Chelmsford*

*This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the foreseeable future. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

Essex County Council's (ECC) reputation as an ambitious, progressive council has never been stronger. As a priority we are re-imagining how the needs of Essex' residents, businesses, and ECC employees can be met in a digital world. We are committed to ensuring our digital services are free of barriers that might prevent people with vision, hearing, mobility, and other disabilities from using them.

We are proud of the work already done to ensure the Council's main website is accessible and meets the WCAG 2.1 standard. We have more work to do in ensuring all our services are accessibility compliant and this includes establishing the right structures, capabilities, and processes to deliver accessible digital services. To help with this, we are looking for an experienced Business Design practitioner to help us embed digital accessibility within our business-as-usual activities.

What you'll do

  • work at a business and function level to create a detailed picture of how the digital estate (including systems, websites, applications, online tools and documents) is currently delivered and maintained across the whole Council
  • analyse our current design including activities, processes and capabilities to evaluate their effectiveness in delivering and maintaining accessible digital services
  • work with stakeholders to identify objectives, opportunities, and potential benefits available
  • identify requirements that will enable the council to meet our compliance duties
  • create and complete detailed impact assessments on areas of change, using both quantitative and qualitative data
  • guide stakeholders through a collaborative design process to create a business blueprint and obtain senior buy-in
  • analyse business issues using appropriate methodologies and techniques, to identify the root cause and define appropriate solutions
  • use analytical techniques to generate insight and make clear recommendations to create meaningful business change
  • work with large volumes of data and information, presenting them in a clear and accessible way
  • work flexibly to support other business design activity as required

Your skills

  • are educated to degree level or equivalent by experience
  • can demonstrate experience of applying lean Six Sigma/ Continuous Improvement and other business design methodologies
  • have experience supporting organisation and/or business design projects in large and complex organisations
  • have experience analysing organisation designs and business processes and defining, documenting and delivering To-Be capability
  • have experience analysing business and technical data and information, and presenting insights as "actionable intelligence"
  • evidence an understanding of design, technology and data principles and the importance of assisted digital support in designing services that meet user needs
  • can demonstrate excellent stakeholder management skills

Next steps

To apply, please submit a CV and a cover letter when prompted. Your cover letter should present demonstrable experience of all the competencies listed under "Your Skills". Please try to use real examples and tell us what the situation was, what you did and what the result was.

We are planning to hold interviews on 25th and 26th February 2021.


Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please visit the Working for Essex website.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.