Prison Library Supervisor

England, Essex, Chelmsford
£24735 - £28866 per annum
03 Feb 2021
03 Mar 2021
Contract Type

Prison Library Supervisor

Fixed Term, until 30/06/2022

Part Time, 24 hours per week

Up to £28,866 per annum FTE, pro rata £17,426.59

Location: Chelmsford

The Prison Library Supervisor has a sound working knowledge of Customer Services and specific business processes. They will demonstrate behaviours that recognises the impact on others, with a style that motivates and inspires the individuals to deliver administrative and support activities to the customers of the library in the unique environment of HMP/YOI Chelmsford.

The supervisor will manage a small team and resources effectively. Developing the team to achieve high service standards. The supervisor will set the direction through challenging, but achievable goals, that support the success of the Customer Services vision. We will therefore expect to see evidence of leadership and management within your application.

This is a unique role, highly rewarding, where you and you team will directly impact the inmates within the Prison. The Service has previously been recognised by the CILIP Prison Libraries Group, receiving the Excellence in Prison Libraries Award.


  • Lead, motivate and support a small team of Customer Specialists, to deliver excellent customer service.
  • Responsible for the operational delivery of services and resources through the line management of a small team, ensuring effective resource management, productivity and quality of service.
  • Accountable for the performance of the team, setting clear direction through challenging but achievable goals. Deliver high quality customer service. Managing poor performance in line with ECC policy.
  • Communicating and influencing effectively to achieve the Customer Services and ECC vision.
  • Responsible for managing incidents and using initiative and personal judgement to resolve escalated internal customer issues. Ensuring the health safely and welfare of the small team through effective implementation of ECC policy.
  • Responsible for the day to day management of the library at HMP/YOI Chelmsford and supervision of library staff. Working in partnership with the Learning and Skills department at the prison to ensure access to the library and its resources, as laid out in the Service Level Agreement, is maintained.
  • Responsible for the organisation and promotion of events and projects such as, Storybook Dads, Reading Ahead and Family Library Times, which support improved literacy, health and wellbeing and family cohesion.
  • Specific individual and shared targets and objectives are defined annually within the performance management framework.

Knowledge, Skills and Experience

  • Educated to RQF level 3 (A level) in Customer Service, or equivalent Management qualification or equivalent by experience.
  • Evidence of continuing professional development with good knowledge in relevant professional area, including adult literacy and reader development
  • Ability to be flexible in order to respond to a changing environment. Working with partners to seek opportunities to add value to the library offer.
  • Confident and emotionally resilient, whilst maintaining empathy for the library customers who may have complex needs including poor mental health, low levels of literacy and challenging behaviour.
  • Experience of working with offenders is desirable.
  • Experience of managing people in an operational environment to achieve service standards.
  • Experience of IT systems including Email, Microsoft applications and Telephony/ACD solutions. Knowledge of Data Protection (GDPR) and Freedom of Information legislation.

Apply and next steps

In order to be considered please ensure you provide a supporting statement when prompted.

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Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please visit the Working for Essex website.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.