Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. We have an exciting opportunity for an enthusiastic and dedicated individual to join our Sheltered Housing Service.

The Role

Working in a team of sheltered housing assessment officers to deliver first class customer service and comprehensive support and enhanced housing management services to tenants.

You will take frontline and personal responsibility to assess all applicants applying for sheltered housing within Camden, working closely with sheltered housing, registered social landlords and other support services as appropriate. You will present all sheltered assessments to the sheltered panel for consideration and to assist successful applicants in all aspects of the Choice based letting process as necessary.

The successful candidate will have a proven track record of working with vulnerable older people in a service environment. You will have the ability to liaise effectively with people both internal and external to the council including service users, family/friends and signpost to appropriate support services where required.

You will demonstrate excellent customer service care skills, with the ability to effectively communicate with a wide range of audiences tactfully ensuring applicant needs are met. You will also have good IT skills, being able to prioritise your workload and meet deadlines.

The desirable candidate will have experience in assessing the needs of older people and a commitment to the promotion of their independent living in the community.

This post will require an Enhanced DBS check.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our residents with housing, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk. 

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile. 

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.