Housing Options Assistant

York, North Yorkshire
£20,422 to £21,552 per annum
16 Feb 2021
04 Mar 2021
Contract Type
Full time

This is an exciting opportunity to join the Housing Options and Support team in an administrative capacity.

You will provide admin assistance to all departments who deal with homelessness and homeless prevention in this service. Contact with internal and external customers will be face to face, by telephone, letter or email. You will deal wth some statutory temporary accommodation placements including bookings, offer letters and housing benefit claims and will ensure placement records are kept up to date on all systems and all managers kept informed of any changes and updates. You will also deal with rent account queries and recharges. You will provide management reports and statistics for all areas of the department as required.

You will process management approved financial transactions including raising purchase orders as priority and processing invoices for management approval to ensure providers ae paid efficiently without delays.

You will provide a first point of contact for travellers wanting to access the travellers sites waiting list and processing the application including verification for ID purposes and the allocation of pitches.

You will sort agendas and distribute for homelessness meetings and forums and attend some as required to take minutes, write up and send out to the groups.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express him/herself fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

For further information, or an informal discussion, please contact Ann-Marie Douglas (Temporary Accommodation Manager) at ann-marie.douglas@york.gov.uk or on 01904 554122.

Closing date: Thursday 4 March 2021 at 12 midnight

Interview date: W/C Monday 15 March 2021

Job Description