Performance, Policy & Development Manager

Greenwich, London (Greater)
£45.834 - £48.819
05 Mar 2021
18 Mar 2021
Job role
Contract Type
Full time

Housing Inclusion Service

 Performance, Policy and Development Manager (Housing) – PO6


The Royal Borough of Greenwich’s Housing Inclusion & Support Service is on a mission to become one of the top service providers in housing support and homelessness prevention. As part of this continuous improvement journey, we want to ensure that the customer experience, in addition to the access and delivery of advice, information and assessments are exemplary.

We are seeking motivated people, who like a challenge, have a commitment to preventing homelessness and want to help us deliver excellent services.

An opportunity has arisen for an exceptional candidate to join the team as a Performance, Policy and Development Manager within the Housing Inclusion Service. The post holder will work with senior managers, to provide strategic direction for the service and ensure that housing customers have access to a solution-focused service. You will lead on key areas such as performance management, commissioning, rough sleeping, domestic abuse and customer enquiries and complaints.

As you will be responsible for the Performance & Development and the Customer Access Team’s, you will ideally have management experience, with an awareness of delivering a frontline service to a diverse range of customers, often with complex needs and issues.

You will also have demonstrable contract management, project management and quality assurance experience, as well as a good working knowledge of housing and related legislation. The post will also involve working collaboratively with a wide range of stakeholders within housing, children social care, the wider Council, health, the Clinical Commissioning Group (CCG), third sector providers and a range of service user groups.

You will have excellent communication skills including the ability to write high level reports and deliver presentations to a range of audiences.

We are looking for someone who is conscientious, adaptable and keen to join an innovative team to make a positive difference and drive the service forward, whilst also making a difference in the lives of those vulnerable residents who need help, support and assistance. 

For more information or to discuss this role, please contact Kojo Sarpong. E-mail address:

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Standard DBS: This role requires a Standard DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974)

Advert Close: All vacancies close at midnight unless otherwise stated

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.