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Access Advisor

London Borough of Richmond upon Thames and London Borough of Wandsworth
Richmond upon Thames, London (Greater)
£26,025 - £34,479
Closing date
21 Mar 2021

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Health and Social Care, Adult Services
Job role
Contract Type
Part Time
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Wandsworth’s Access Team is currently recruiting for the post of an Access Advisor (28.8 hours). The Access Team is an exciting fast paced team which acts as the first point of contact for the whole of the Adult Division within Social Services. The Access Advisor will be picking up on a triage of referrals and queries via the phone and emails.

The aim of the team is to deliver the best for our residents and to promote our residents wellbeing by supporting people to stay active in their communities and to retain their independence for as long as possible.

The Advisor’s role is one of the first points of contact for Adults Social Care and the suitable candidate will need to provide information and signposting service to our residents and partner agencies in the community, The Access Advisor will process referrals for social work intervention and safeguarding concerns.

The successful candidate must have excellent customer care skills, including, the ability to communicate empathetically and sensitively with people who are in need and experiencing difficulties in their lives. They must also have excellent communication skills both written and oral. They will need to have the ability to write detailed reports/letters/emails, while being able to communicate verbally with people at all level. The Access Advisor will need to often work pro-actively to find suitable resources to support those in need within our community. The suitable candidate have a authentic desire to help and assist people who are experiencing crisis and difficulties to make a real difference.

What we can offer you:

  • Strong commitment to professional supervision and supporting staff
  • Excellent training and support with continuing professional development through our Adult Social Care Academy
  • Flexible Working of 28.8 hours across the week
  • Staff benefits scheme/staff discounts

For an informal discussion please contact. Francesca Tortelli on 0208 871 7168 or Clare Graham on 0208 871 8601

All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.

In return, we can offer you working arrangements that will enhance your work-life balance. These include home working (dependent on service need), part-time working, annualised hours, term time only. and a generous holiday allowance of 31 days plus bank holidays.

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities is also offered.

Indicative Recruitment Timeline

Closing Date: 21/03/21

Shortlisting Date: W/C 22/03/21

Interview Date: 31.3.2021

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

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