Senior Payroll Advisor
Please note this is a fixed term contract opportunity for a duration of 9 months.
This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the foreseeable future. However, when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.
The Payroll service sits within the Organisation Development and People function, to influence both the customer and employee experience in a key area of employee engagement. Providing a comprehensive service, investing in new technology to better support our users and enable an empowered self-service and support function.
The Senior Payroll Adviser will be accountable for delivery of a quality payroll and transactional service, using a depth of business knowledge to support the team in dealing with internal and external customers. You will deal with a high volume of diverse transactions working to strict deadlines, with responsibility for resolving payroll queries and performing an analytical processing role.
In-depth system knowledge is required to undertake user acceptance testing.
Responsible for ensuring accurate data input to ensure payments and deductions are correctly administered in line with statutory and contractual requirements.
Work collaboratively with business areas to ensure provision of high-quality advice and guidance on processes and requirements, ensuring excellent service delivery. Provide advice and information that meets all current statutory and legislative obligations of the Council.
Responsible for monitoring performance, work allocation for a team of Payroll Advisors, meeting deadlines and effective use of resources, to ensure quality of outputs, maximum efficiency and value for money.
Monitor and evaluate data and feedback to ensure on-going service and quality continuous improvement.
Undertaking analysis of complex issues and highlighting the best operational solutions, to ensure resolution of in a timely manner.
Develop, review and update guidance and training material, to ensure consistent working practices on key pieces of work, in all functional areas across the organisation.
Support the requirement for ensuring the integrity and security of personal, contractual and financial information, in line with legislation and Council policies.
Responding effectively to customers enquiries in a timely and professional manner and in accordance with service standards to ensure excellent customer service is delivered at all times.
Supports the drive to improve the service, quality of outputs and system testing to ensure customer expectations are exceeded.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
Skills, Knowledge and Experience
- Educated to RQF level 3 (A level) or equivalent by experience.
- Evidence of continuing professional development and knowledge in relevant professional area, working towards a CIPP qualification.
- Experience of using payroll systems to deliver a high quality service.
- Good working knowledge of payroll process including statutory payments, deductions and pension schemes.
- Work collaboratively to ensure targets are achieved and measurements are meaningful, for example SLAs, KPIs. Oversee regular performance reviews to monitor and assess progress.
- Communicate effectively, demonstrating empathy, listening and questioning skills to a very high level. High standard of written communication.
- Experience of working in a customer-orientated environment, dealing with a range of customer situations in a service delivery setting and continuously seeking to improve the services provided to customers.