Please note this is a fixed term contract opportunity for a period of 9 months
This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the foreseeable future. However, when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.
The Payroll service sits within the Organisation Development and People function, to influence both the customer and employee experience in a key area of employee engagement. Providing a comprehensive service, investing in new technology to better support our users and enable an empowered self-service and support function.
The Payroll Advisor will provide a high quality payroll and transactional service. using a depth of business knowledge to support our internal and external customers, dealing with a high volume of diverse transactions and working to strict deadlines. With responsibility for resolving payroll queries and performing an analytical processing role, within one or more of the payroll disciplines.
The role requires a strong system knowledge to undertake user acceptance testing.
- Responsible for ensuring data input is accurate to ensure payments and deductions are correctly administered, in line with statutory and contractual requirements.
- Responsible for resolving complex payroll queries to ensure timeframes are met within agreed Service Level Agreements (SLAs).
- Provide advice and information that meets all the current statutory and legislative obligations of the Council.
- Support the requirement for ensuring the integrity and security of personal, contractual and financial information, to meet legislation and Council policies.
- Work collaboratively within a team, to ensure work is processed and delivered to a high standard, ensuring quality of outputs.
- Responding effectively to customers' enquiries in a timely and professional manner and meeting service standards.
- Supports the drive to improve the service and quality of outputs and system testing to ensure customer expectations are exceeded.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
Skills, Knowledge and Experience
- Educated to RQF level 2 (GCSE) or equivalent by experience.
- Evidence of continuing professional development and knowledge in relevant professional area, working towards a CIPP qualification.
- Experience of using payroll systems to deliver a high quality service.
- Good working knowledge of payroll processes including statutory payments, deductions and pension schemes.
- Working collaboratively with colleagues to deliver good practice and advice on policy.
- Ability to communicate effectively, demonstrating empathy, listening and questioning skills to a very high level, with a high standard of written communication.
- Experience of working in a customer-orientated environment, dealing with queries in a service delivery setting and continuously seeking to improve the services provided.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
We seek the best talent from the widest pool of people as diversity is key to our success.