User Researcher

6 days left

England, Essex, Chelmsford
£36084 - £43299 per annum
24 Mar 2021
21 Apr 2021
Contract Type

User Researcher

Fixed Term, 12 months

Full Time

Up to £43,299 per annum

Location: Chelmsford

Closing Date: 11th April 2021

We're looking for an experienced User Researcher to join the Council's Ways of Working project which will transform how and where we will work in the future. The project will support our strategic aim to transform the council to achieve more with less and help create places to grow up, live and work, through digital and workspace transformation . Your focus on users and research skills will enable you to play an important role in Essex's post-pandemic recovery.

If you're a skilled user researcher, we want to hear from you.

The role:

  • works within a multi-disciplinary team to understand the problem and align user research activities to inform decision making and action
  • works with user insights to help teams design user-centred experiences and solutions
  • advocates for inclusive research and design practices

On a day-to-day basis

You'll be:

  • contributing to decisions around the programme and sharing expertise through active collaboration
  • scoping, planning and leading user research that helps answer critical business questions and reimagine services
  • carrying out analysis of research data and synthesis of research findings
  • explaining user insights to stakeholders to build understanding and consensus
  • taking user insights and working within the team towards design solutions
  • testing and iterating ideas and prototypes with users
  • undertaking assurance of ethics and consent processes
  • identify opportunities to establish benchmarks and help apply appropriate measures of success / impact

You'll do great here if you

  • have good listening skills and curiosity about human behaviour
  • have a strong desire to create services that improve people's lives
  • know the diversity of users of government services and work with colleagues to include many types of users in appropriate research activities
  • are able to understand what problem the team is trying to solve and align user research activities to inform decision making and action
  • know when to use appropriate research techniques and have experience of planning user research using different methods
  • have experience of applying different techniques for the analysis of research data and synthesis of findings
  • can present clear findings to colleagues and confidently explain user insights to stakeholders
  • know how to involve your team in planning and doing user research

What you should do next

Please apply via the Working for Essex website. We'd also like to hear about you so please include a cover letter when prompted.

Your cover letter should present demonstrable experience of all the competencies listed under "You'll do great here if you". Please try to use real examples and tell us what the situation was, what you did and what the result was.

We are planning to hold interviews week beginning 19th March 2021.

*This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the foreseeable future. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.