Senior Programme and Service Management (PMO/SMO) Officer

Northallerton, North Yorkshire
£43,857 to £47,782
26 Mar 2021
11 Apr 2021
Job role
Contract Type
Full time

Here at North Yorkshire County Council our Technology and Change Department plays a vital part in improving, developing and supporting services across the whole Council for the benefit of our customers and staff.

This is an exciting time at North Yorkshire County Council as we continue on our digital journey, which includes services delivered through our customer portal, automation, robots and the use of internet enabled devices as we look to improve efficiency and deliver value across the organisation. It is vital that we have in place the right standards that support our current systems and ones that will be created to meet future requirements.

Our Team

Our Technology Solutions team which the Programme Management Office PMO) and Service Management Office (SMO) sits in is responsible for:

  • Working with corporate service areas to bring in new requirements for change projects through our Business Relationship Managers;
  • Identifying new or changed solutions to meet business requirements through our enterprise architecture and solutions team;
  • Ensuring all systems are secure by design and work effectively to reduce cyber threats through our information security team;
  • Supporting the compliance of data protection across the council through our data governance team, and;
  • through our PMO/SMO, ensuring that the required standards for programme and project management are adhered to and monitored, and ensuring that the support and maintenance of our service management standards are constantly improved.

The role

We’re seeking an enthusiastic, self-motivated and experienced Senior Programme and Service Management Officer to lead and support our Programme Management Office (PMO) and Service Management Office (SMO) teams. This is a fantastic opportunity for a current programme manager or service delivery manager who wants to progress to the next level.

You will be responsible for setting, maintaining and promoting portfolio and Service standards to ensure a professional, consistent and proportionate approach to managing projects and programmes, and service management across T&C and where appropriate the organisation and support continuous development and improvement. You will also ensure, via quality and organisational assurance, that projects and programmes, and services are managed appropriately and robustly within the standards we have set and provide a clear audit trail for accountability.

What you will bring

To be successful in this role you will need to have significant experience of leading a PMO or SMO function in a fast paced, multi-disciplinary environment, excellent understanding and practical application of portfolio management methodologies and in depth understanding of statutory requirements including equality standards and quality management systems.

Ideally, we are looking for someone with ITIL practitioner, Management of Portfolios or Portfolio, and Programme and Projects Office practitioner or equivalent experience but this is not essential as long as you hold a qualifications or equivalent relevant experience.

As an organisation, we strongly believe in promoting a work life balance, with flexible working opportunities and modern technology. You may also benefit from homeworking with the occasional requirement to work from the office. You will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure. 

If you would like to know more about our position please contact Jon Learoyd on 01609 536389.

Key dates:

Closing date: Sunday 11th April

Interview date: Week commencing 26th April

Please note all interviews will be held by Microsoft Teams.