Concessionary Passes and Badges Manager

Camden, London (Greater)
£46,756 - £54,238 per annum
29 Mar 2021
11 Apr 2021
Job role
Contract Type
Full time

About us

Camden is listening to everyone, including you.

We’re giving a platform to people inside and outside our community. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all

The role

Camden Accessible Travel Solutions (CATS) is the Council’s in-house transport service. CATS sit within Housing Support Services and is part of the Supporting Communities Directorate within Camden Council.

CATS is based within York Way Depot, in King’s Cross, London. The service is responsible for a wide range of transport related services including; the provision of accessible buses for children and adults, taxi bookings, fleet maintenance, MOT service, Driver training, fuel provision and manages a range of concessionary travel schemes.

The Concessionary Passes and Badges Travel Team uses eligibility criteria to assess residents for a range of statutory and non-statutory travel assistance schemes. The team processes renewals for existing scheme members and oversees a comprehensive appeals process. Examples of the travel schemes managed by the team include Blue Badges, Green Badges, Taxi Cards and Freedom Passes. The Concessionary Passes and Badges Manager is a key member of the service management team within CATS.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

To find out more about what it is like to work at Camden, meet some of our People by clicking HERE

To be considered for this exciting opportunity the successful candidate must be educated to Degree level or possess substantial experience in a similar post. You will possess an excellent working knowledge of the key concessionary travel schemes offered by Local Authorities and the associated key legislation and can generate an annual report on all types of concessionary travel including costs. You will have previous demonstrable experience of managing a busy team within a demanding environment; working to distinct deadlines and timeframes for delivery of work as well as developing, setting and managing performance; instilling a continual improvement culture. The ideal candidate will also have experience of responding to MP/Councillor Enquiries, FOIs, Complaints and other written requests, as per the required standards and response times.  

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting people, and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG