Housing Fraud Investigations Officer
Putting homes back in the hands of those who need them
In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient. Following the Grenfell tragedy, we have brought our social housing stock back under local authority control and want to make best use of it. This means addressing housing tenancy fraud, including subletting and illegal occupation of council properties. We want to ensure Kensington and Chelsea emerges stronger and better from its current challenges.
Combining the highest standards of customer service with rigorous investigative skills, you’ll gather evidence and intelligence to reclaim misused properties. This will include surveillance and home visits, as well as working closely with the Police, the Home Office and social agencies. You’ll manage cases from initial complaint to representing the Housing Service in court and will also advise unauthorised occupants on alternative housing options. Overall, you’ll help to build trust with residents, re-establish resilient communities and make Kensington and Chelsea a safer, better place to live.
For more information about the role, please see the full Job Description.
Although you will need a background in housing (in an area such as housing advice, homelessness or housing management), we’ll provide all the training you need in the specifics of fraud investigation. Working to targets as part of a team, you’ll combine sensitivity and integrity with a passion for helping people to establish secure homes. Strong written and spoken communication skills are key. You’ll also need to be resilient and firm.
In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.
Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.
We reserve the right to close this vacancy early if we receive a high volume of suitable applicants.
We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.
We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
RBKC is currently inclusively reviewing its pay, reward and benefits framework.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.