Pension Officer

England, Essex, Chelmsford
14 Apr 2021
04 May 2021
Job role
Contract Type

This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the foreseeable future. However, if / when government guidelines change the role may then revert to being office based and flexible working options.

Job Purpose

The Essex Pension Fund provide a comprehensive, high quality pension offering for all Employing bodies and scheme members for the Local Government Pension Scheme (LGPS) and the delivery of services for the uniform pension schemes of the Essex Police Fire and Crime Commissioner.

The Pension officer role works as an integral part of the fund, delivering a service to 160,000 membership and 600+ employers, covering all schemes and a specialist payroll provision. The role is responsible for supporting a wide range of services across all aspects of benefit provision and represents the Fund at roadshows and events.

With good communication skills and an understanding of pensions and payroll routines, responsible for processing member events, dealing with a variety of correspondence, this role requires a track record of high attention to detail and ability to organise own workloads. Computer literate and proficiency with Microsoft Office suite of programmes is essential to success.

Service/Functional Accountabilities

Responsible for day to day calculations of elements of scheme benefits for transfers in and out of the Fund, payment of refunds, provision of estimates, retirement and death payments, pensioner payroll measures and the issuing of deferred benefit statements in line with the Fund's KPIs.

Provide information, guidance and excellent customer service to individual members, employers and other stakeholders on elements of Police, Fire and Local Government (LG) schemes.

Accountable for developing and maintaining knowledge and understanding of the Police Fire and LG schemes.

Responsible for carrying out all aspects of core administration in relation to the Police, Fire and Local Government Pension Schemes and the payroll provision.

Contribute to service delivery by interacting with the 160,000 membership and 600+ employers in an increasingly digital environment.

Accountable for delivering an allocated workload to agreed deadlines ensuring quality outputs.

Support the Communications Team to deliver the Fund's annual calendar of stakeholder engagement events, by attending roadshows, workshops and other forums.

Participates in and contributes to the Pensions Champion Group, providing and promoting information relating to relevant changes to processes and procedures.

Work collaboratively across the Fund to deliver activities in line with the statutory requirements and KPI targets.

Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills, Knowledge and Experience

  • Educated to Stage 1 certificate level in Local Government Pensions Administration and relevant financial qualifications, or equivalent by experience within a public sector governance/pensions environment.
  • Evidence of continuing professional development with expert knowledge in relevant professional area. Adherence to and completion of the administration module of the CIPFA knowledge and skills framework.
  • Knowledge and understanding of Police, Fire and LGPS administration.
  • An ability to easily understand financial calculations, processes and procedures and work in a collaborative team environment.
  • Good communication (both verbal and written) and listening skills, to support interaction with a wide range of stakeholders.
  • Experience of building strong working relationships, which are collaborative in their nature, to achieve strategic objectives.
  • Evidence of working to local objectives, to deliver a quality service to agreed deadlines.

Please note that Essex County Council has determined that the off-payroll working rules will apply to this assignment and where a worker elects to provide their services through an intermediary (such as a personal services company) then income tax and primary national insurance contributions will be deducted at source from any payments made to the intermediary.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please use the following link:

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you have any queries regarding this role, or require anything further, please contact the Resourcing Team on 0333 013 5888.