Front of House Manager

Kensington and Chelsea, London (Greater)
£36,618 - £44,598 per annum
15 Apr 2021
29 Apr 2021
Job role
Contract Type
Full time

About Us: Creating a positive new visitor experience as we re-open our doors.

The Royal Borough of Kensington and Chelsea owns and operates two of the most important house-museums in London: Leighton House, the former studio-house of the Victorian artist Frederic, Lord Leighton, which is currently undergoing an £8 million refurbishment; and Sambourne House, a rare example of the 'House Beautiful' style of the late nineteenth century. We are working towards a major reopening in October, when we will offer an enhanced visitor experience, including a new café space, Learning Centre and additional exhibition galleries.

The Role: In this new role, you’ll look after the day-to-day operation of the two properties, managing everything from ticketing and booking to safety and security. You will also redefine the visitor experience, devising new procedures, and training and managing around eight front-of-house staff plus volunteers to deliver them. You’ll also lead by example, engaging with visitors and supporting your staff. We’ll look to you to keep things running smoothly and to ensure the highest standards of customer care.

Please refer to the Job Description for more information. About You: You’re likely to have experience of working in customer service at a visitor attraction – ideally a museum or heritage site. This should include some responsibility for building management and team management. The ability to motivate, train and inspire others is key. Highly organised with good attention to detail, you’ll be able to prioritise your own workload and work as part of a team. Good written and spoken communication skills are essential. Some weekend working is required.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role. 

We reserve the right to close this vacancy early if we receive a high volume of suitable applicants.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: