Consultation and Insight Officer

Kensington and Chelsea, London (Greater)
£36,618 - £44,598 per annum
15 Apr 2021
03 May 2021
Job role
Contract Type
Full time

About Us:

In Kensington and Chelsea, we have an ambitious Council Plan which sets out our priorities for the next four years. It is directly shaped by the Council’s biggest ever ‘conversation’ with residents and puts community involvement at its heart. Embedding lessons from the Grenfell tragedy and recovering from the pandemic will be top priorities. We’re working to ensure Kensington and Chelsea emerges stronger from these uniquely challenging times.
We want to ensure a good quality of life for our residents and put local people at the heart of decision making in everything we do. We believe that all voices matter and we are transforming the way we engage, involve and consult with our residents, partners and voluntary and community organisations. The Putting Communities First Team is at the heart of these changes helping to rebuild trust, legitimacy and putting our communities first. 

The Role:

We are looking to recruit a highly committed and talented consultation professional to join Kensington and Chelsea’s Putting Communities First Team. You will be joining a team of professionals which is at the forefront of the Council’s efforts to better engage, involve and consult our residents and stakeholders using a variety of established and innovative methods.

You will be responsible for conducting a range of consultations with residents using a variety of techniques to assess attitudes to, and satisfaction with, council services. You will help to ensure that the Council’s consultations are carried out to a high standard and co-ordinate a consultation and engagement best practice group.

Please refer to the Job Description for more information.

About You:

•    You will have a proven track record of involvement in effective public consultation
•    You will be up to date with consultation best practice
•    You will have experience in collecting, handling and analysing large amounts of information, and presenting this to a variety of professional and lay audiences
•    You will have some experience of local government or the public sector
•    You will have a good level of computer literacy and a knowledge of survey software is essential.  

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role. 

We reserve the right to close this vacancy early if we receive a high volume of suitable applicants.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: