Services Manager - Corporate Systems
Hours: Full Time, permanent
Location: Flexible with expectation to attend offices in North Yorkshire when required.
Here at North Yorkshire County Council our Technology and Change Department plays a vital part in improving and developing services across the whole Council for the benefit of our customers and staff.
Our Technology Services is the technical and service delivery arm of Technology and Change; it under-pins all the council’s services and some of its partner’s services. The purpose of the Corporate Systems Team (CST) is to define, design and deliver services to agreed Service Levels. Working with T&C’s Business Relationship Managers the successful candidate will ensure all current and future services enable business outcomes and meet customer expectations.
We are looking for an experienced Services Manager – Corporate Systems who can support, motivate and lead a great team of professionals. You will be responsible for the delivery of technology and change services and products to agreed, achievable service levels and performance targets. You will also arrange and deliver services within budget, plan and review those services as well as contribute to the planning and development of new capabilities.
To be successful in this role you will need to have led a team, have in depth knowledge and experience of Service Level Management, and Supplier & Contract management. You must also have a proven track-record in optimising and automating systems management and support.
Ideally, we are looking for someone with ITIL V4 Foundation but this is not essential as long as you hold a professional qualification or equivalent in the relevant specialism. For an outline of the role please see attached the job specification.
As an organisation, we strongly believe in promoting a work life balance, with flexible working opportunities and modern technology. You may also benefit from homeworking with the occasional requirement to work from the office. You will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure.
If you would like to know more about our position please contact Michelle Bellwood on 01609 533360.
Closing date: Monday 3rs May
Interview date: Week commencing 10th May
Please note all interviews will be held by Microsoft Teams.