Royal Greenwich is proud to be a borough synonymous with first class modern services. A world heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed and well-run authority.

We have also recently published our first digital strategy. To make that strategy into a reality, we need to hire a new digital, data and technology team to join our existing skill set.

In your role as Support Engineer, you’ll play a key part in our application support function, which is driven by outstanding customer service. You’ll provide desk-side and remote support to our 4000 office, home and remote workers. By supporting staff in the use of end user applications, platforms and hardware, you will help keep the organisation online, allowing us to deliver important services to our residents. Our digital strategy demonstrates the need for a modern support function which is always data and user-focused, and you will help make this a reality.

Using your ability to develop practical and creative solutions to technical issues, you will deliver a high quality, user-centred focused service to our staff. You’ll also be part of our wider support function, working with the service desk, mobile support and infrastructure teams to solve complex problems.

We’re looking for kind, efficient people who like to work in a team and who will go out of their way to support their colleagues and the staff that they serve. You should be a positive person who likes to solve problems and develop yourself.

You should already be working in a technology support function or similar role, with some knowledge of hardware and application support and maintenance.

This is a great opportunity to join a thriving and passionate team. In return, we offer a range of benefits which include: 

• Annual Season Ticket Loan
• Childcare Voucher Scheme
• Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels    
• Reduced rate Gym Membership
• Eyecare Vouchers
• Cycle to Work scheme
• Long Service Awards
• Generous Annual Leave entitlement and
• Excellent Pension Scheme
• GreenwichCard which entitles you to discounts at local businesses
• Employee Assistance Scheme including external counselling service
• A range of flexible working arrangements          
• Staff networks          

At the moment, the role will be 100% remote working. As the covid pandemic abates, we would like you to work partly from the office and partly from home.                                                         

Benefits of working for us

With offices based in the heart of Woolwich, Royal Greenwich is a great place to live and work. 

Benefiting from excellent transport links ranging from buses and tubes to trains and ferries, along with the developing Crossrail expansions, Royal Greenwich is one of the easiest boroughs to get to and navigate your way around. It takes 21 minutes to get into central London and 10 minutes from The O2.

The Royal Greenwich Values are: 

• Improving residents lives and opportunities
• Demonstrating respect and fairness
• Taking ownership
• Doing things better
• Working together across the Council

If you are interested in this role, we would love to hear from you.

To apply, please click the Apply button below and complete an application form - you will be prompted to upload a CV and covering letter.  Please ensure that these clearly show how you meet the criteria set out in the Person Specification document.

If shortlisted, the selection process will require you to further detail and demonstrate how you meet the key requirements for this role listed in the person specification.  

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated

Internal Only Advert: This vacancy is being advertised internally only – this means it is only open to applications from existing employees, agency workers, apprentices and GSP/GSS employees.

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.