Visitor Experience Manager

Chelmsford, Essex
Grade 8 - Starting at £33,837 per annum, rising to £37,290
21 Apr 2021
05 May 2021
Contract Type
Full time

Do you believe in the power of arts, culture and heritage to enrich people’s lives, improve our health and wellbeing, and increase civic pride?

Chelmsford Theatres is undergoing a major transformation — launching a new, ambitious programme of co-productions, talent development, outreach and outdoor events.

An exciting opportunity has opened up for a highly creative Visitor Experience Manager to recruit and lead a dynamic front of house team. Working closely with the Artistic Director to reshape all aspects of the customer experience.

From installing a new box office system striving for frictionless sales, through to developing a cafe culture — maximising income generation and creating a new social hub at the heart of the West End in Chelmsford.

The successful applicant will be part of a highly driven Theatres Management Team and a progressive Cultural Services department working together to raise Chelmsford’s cultural profile.

Candidates for this role should have demonstrable experience of working as a Front of House manager or similar position with a good knowledge of the theatres, audiences and the segmentations as well as commercialisation with potential opportunities to develop new income streams.

If you are keen to ignite a passion for Chelmsford and want to help shape its future as a great place to live and work, whilst also enhancing the Theatre’s profile as a visitor destination, then apply today.