Mobile Technology Support Engineer

Location
Greenwich, London (Greater)
Salary
£30.585 - £31.557
Posted
22 Apr 2021
Closes
05 May 2021
Ref
REC/21/00145
Job role
Engineer
Contract Type
Full time

Royal Greenwich is proud to be a borough synonymous with first class modern services. A world heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed and well-run authority.

We have also recently published our first digital strategy. To make that strategy into a reality, we need to hire a new digital, data and technology team to join our existing skill set.

As a key part of our application support team, our approach to mobile technology engineering and support is driven by outstanding customer service. We’re looking for a mobile technology support engineer to play a key part in this growing team. 

By supporting staff to get started with and use mobile technology, you will help keep the organisation online, allowing us to deliver important services to our residents.  

Using your knowledge of mobile devices and their application within a business environment, you will deliver a high quality, user-centred focused service. As someone able to work on your own initiative, you will handle incidents and solve problems in the most efficient way, finding creative ways to get our users what they need first time. 

We’re looking for kind, efficient people who like to work in a team and who will go out of their way to support their colleagues and the staff that they serve. You should be a positive person who likes to solve problems and develop yourself. You will be the sort of person who gets satisfaction from completing tasks and seeing problems through until they’re solved. 

This is a great opportunity to join a thriving and passionate team. We’re looking for people who have already begun their career in technology or mobile technology and are looking for a great mission where they can grow and be developed. 

In return, we offer a range of benefits which include:

  • Annual Season Ticket Loan
  • Childcare Voucher Scheme
  • Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels    
  • Reduced rate Gym Membership
  • Eyecare Vouchers
  • Cycle to Work scheme
  • Long Service Awards
  • Generous Annual Leave entitlement and
  • Excellent Pension Scheme
  • GreenwichCard which entitles you to discounts at local businesses
  • Employee Assistance Scheme including external counselling service
  • A range of flexible working arrangements          
  • Staff networks                                                          

At the moment, the role will be 100% remote working. As the covid pandemic abates, we would like you to work partly from the office and partly from home.

Benefits of working for us

With offices based in the heart of Woolwich, Royal Greenwich is a great place to live and work. 

Benefiting from excellent transport links ranging from buses and tubes to trains and ferries, along with the developing Crossrail expansions, Royal Greenwich is one of the easiest boroughs to get to and navigate your way around. It takes 21 minutes to get into central London and 10 minutes from The O2.

The Royal Greenwich Values are:

  • Improving residents lives and opportunities
  • Demonstrating respect and fairness
  • Taking ownership
  • Doing things better
  • Working together across the Council

If you are interested in applying for any of these roles, we would love to hear from you. 

To apply, please click the Apply button below and complete an application form - you will be prompted to upload a CV and covering letter.  Please ensure that these clearly show how you meet the criteria set out in the Person Specification document.

If shortlisted, the selection process will require you to further detail and demonstrate how you meet the key requirements for this role listed in the person specification.  

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.